📝 When a new Staff account is created within ShiftCare, an email is automatically generated inviting the staff member to set up a password for their account.

The email comes from notifications@shiftcare.com and has the subject line Invitation instructions.

If the invitation email was not received by staff, then it may have been filtered into a junk/spam/promotions folder or automatically blocked by your email's security settings. We recommend you ask your staff to check junk mail.

Should that email not arrive, admin and HR users can resend the invite to activate the account. An email will be sent to the staff who need to respond within 42 hours. In case staff fails to respond, you need to resend the invite again.

⚠️ The 'Resend Invite' link will no longer be available once the invitation has been clicked and the account has been activated by staff. Instead, it will be replaced with the last time they accessed their account.

Read more about How staff Accept ShiftCare invite

In this scenario, if the user forgets their account access details, they can reset their password. Learn more about resetting the password here.