When a new Staff account is created within ShiftCare an email is automatically generated inviting the staff member to set up a password for their account.
The email comes from firstname.lastname@example.org and has the subject line "Invitation instructions".
If the invitation email is not received by staff then they may have been filtered into a junk/spam/promotions folder or automatically blocked by your emails security settings. We recommend you to ask your staff to check junk mails.
Should that email not arrive, admin and HR users can resend the invite to activate the account. An email will be sent to the staff who need to respond within 42 hours. In case staff fails to respond, you need to resend invite again.
Once the link has been clicked on and the account has been activated the option to send the invite isn't available.
Read more about How staff Accept ShiftCare invite
In this scenario, if the user forgets their account access details they can reset their password. Learn more about resetting the password here.