When you reach your subscription limit for the number of users/staff within your account, you'll get this error message below:

Number of users can not be greater than max subscription limit.

In order, fix this issue please get in contact with your Account Manager who can help increase your staff/client subscription limit. 

If you are an admin user, you can adjust this setting already, for how to do this please see the Help Desk Article: How to Add Extra Allowed Number of Staff or Carer to Your Subscription.

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