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How to update your pricebooks to the latest NDIS prices
How to update your pricebooks to the latest NDIS prices

How do I update the new prices from NDIA based on the latest pricing arrangement

Paul Slater avatar
Written by Paul Slater
Updated over a week ago

If you don't have NDIS prices already loaded into your ShiftCare account, follow this guide to import pricing for the first time.

  1. On the left menu navigate to Account > Prices

  2. Click the blue Update NDIS prices button at the top of the page

  3. You will see a display of updated prices for all existing prices that have a matching support code we found. Note: these are NATIONAL PRICES ONLY.
    For "Remote" or "Very Remote" pricing, toggle the option to see these prices.

4. Select all the prices you need to update. Click Update


TROUBLESHOOTING


I have multiple price books with the same code and they were all updated with the one price.

We have enabled this functionality to prevent errors if users have multiple price books with the same support item code.

e.g., a different price for a certain client, OR "Remote" prices and "National" prices in the same account.

You will need to manually edit these price books to get around this for any prices that are doubled but not the same.


Effective date isn't what I was expecting

The January 2024 price update removed the transitional group pricing, however, it didn't update the charge rates for any of the prices. For this reason we decided not to change the effective date to 1-January-2024 since the amount was set in the 1-July-2023 version of the pricing arrangement.


I deleted the old price now my invoices aren't working properly, I can't invoice as the shift is showing an error.

If you delete the old prices, then backdated shifts will no longer be able to be billed correctly. You can update the prices with the previous hourly rates by editing the price.

For example, in the following price book. Any shifts using this price book prior to 1/12/2020 will use the price of $88, and any shifts after 1/12/2020 will use the price of $100.


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