When a permanent staff member that is not a casual employee and is entitled to sick leave calls in sick, the shift still needs to be recorded and paid for as a sick day.

You need to remove the client so they're not billed. So as the shift isn't pending (because no client is assigned) you can cancel it using the "Cancelled by client" this will mean the shift is present on the timesheet.

If you want to control the rate so that it is different to the standard pay group you can attach an allowance to the shift which is set to "Override payitems" and link that to a different earnings rate via the Code (MYOB) or Xero Pay Item (Xero).

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