Sometimes a staff member may have both a Carer and Office User associated with their role.

When staff log into the ShiftCare mobile App:

The system would identify as the carer role by default, regardless of their original role. As part of that, all of the features on the App are designed for carers who are out in the field (not in the office), e.g. view shift details they've been allocated, access client information, clock in/out, add notes.

When accessing the website, the role represented is controlling access to features.

For example, if your role is either an admin, ops or coordinator, you will see all of the full features perform on the website. Except using the App, it's as though that is assigned to the carer role.

Further reading

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