For customers using accounting software that isn't able to interpret the SCHADS award, for example MYOB and Xero, rostering and payroll teams will need to take steps to ensure correct allowances are added to shifts that are considered to be 'broken' as set out by Fair Work rules that came into effect on July 1, 2022.

A broken shift is a shift that is broken into 2 or more parts by an unpaid break (or breaks), in a 12 hour period. For example, a broken shift could involve someone working for 2 hours followed by a 2 hour break, then working 3 hours. A meal break doesn’t break a shift.

An employer can roster an employee on a broken shift with 2 periods of work and 1 unpaid break. An employer and employee can agree that a broken shift will be worked with 3 periods of work and 2 unpaid breaks.

If an employee is required to work a broken shift, the minimum payment will apply for each period of work during that broken shift. The minimum payment period applies to all periods of work in a broken shift for both part-time and casual employees.


Example: Minimum shift allowance

Jasmine is a part-time social and community services employee who performs disability services work. She is covered by the SCHADS Award.

Jasmine is rostered for a broken shift to be worked in two parts in the morning and afternoon.

Jasmine works with her first client, Luca, for 90 minutes in the morning. She must be paid a minimum of 2 hours for this part of her broken shift to satisfy the new minimum payment requirement.

⚠️ The scheduling team will need to ensure Jasmine is paid for the minimum 2-hour shift in this instance. This can be done by creating a 'Minimum Shift Allowance' in ShiftCare and adding this to the staff member's shift.

You can create a Minimum Shift Allowance in the 'Allowances' section of ShiftCare.

Refer to article: Setup Allowances


You can then attach this allowance to the shift.

Refer to article: Attach Allowances to Shift


Example: Broken shift allowance

Jasmine has a 3-hour break before she sees her second client, Anthony. Jasmine works with Anthony for 2 hours in the afternoon and is paid for 2 hours.

Jasmine will be entitled to a broken shift allowance as she is working a broken shift.

⚠️The scheduling team will need to ensure Jasmine is paid a broken shift allowance. This can be done by creating a 'Broken Shift Allowance' in ShiftCare and adding this to the staff member's shift.


You can create a Broken Shift Allowance in the 'Allowances' section of ShiftCare.

Refer to article: Setup Allowances


You can then attach this allowance to the shift.

Refer to article: Attach Allowances to Shift


Reference material and examples above from Fair Work Australia website:

Changes to Social, Community, Home care & Disability Services Award


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