Once you have connected your AI assistant (like Claude, ChatGPT, or Microsoft Copilot) to the ShiftCare Model Context Protocol (MCP), you can fetch, analyse, and update your data just by chatting.
This Prompt Library serves as a "cheat sheet" for the types of questions and commands you can use. You can copy and paste these prompts directly into your AI assistant, making sure to replace the bracketed information like [Client] or [Date] with your actual data.
Keep in mind that these are just example questions that the AI can answer. Because you are chatting with an AI, you are not limited to this list! Feel free to change the wording or write entirely custom prompts tailored to exactly what you need.
Client Management
Funding and Balances
Which clients have SAH agreements and what are their account values?
What is the remaining balance for[client]?
Show me all funds for [client].
Which clients have the most hours remaining?
Which client funds expire in the next 30 days?
Which clients still have HCP packages not yet transitioned to SAH?
Which clients are running low on their funding?
Looking up Client Details
Which clients have upcoming care plan review dates?
Show me all active clients.
Which clients joined in the last 30 days?
Find [client name] — contact details, NDIS number, funding type.
Which clients have the most frequent cancellations?
Which clients haven't received any services this month?
Which clients are on a waitlist or referral status?
Shift Management
Shift Visibility
How many shifts were cancelled and what were the top reasons?
Which shifts were approved between [date] and [date]?
Which shifts have no staff assigned?
Which shifts were cancelled today? What were the reasons?
Show me all shifts today / this week / next week.
Who is rostered on [shift / date]?
Which shifts are pending approval?
Show me all shifts at [facility].
Show me the events for shift [ID].
Show me all NDIS-enabled / billable shifts this week.
Daily Operations and Attendance
Which clients had the most cancelled shifts this week?
Who clocked in late today?
Which clients haven't had a visit yet this week?
Are there cancelled shifts today that haven't been filled?
Who is working with [client] this week?
Do we have any back-to-back shifts that could be a fatigue risk?
Who hasn't clocked in yet today?
Leave Management
Show me all approved leave for [month].
Who is on leave next week and which of their shifts need covering?
What was the reason for [name]'s leave?
Who is on leave today / this week / next week?
Which staff have pending leave requests not yet approved?
Is [name] on leave on [date]?
Invoicing and Payments
What payments have been made against invoice [ID]?
Show me all outstanding invoices.
What is our total outstanding receivables?
Show me all invoices for[client].
Show me the line item breakdown for invoice [ID].
What is the average invoice value per client this quarter?
Which invoices are overdue?
Which clients have unpaid invoices older than 30 days?
Which clients are Plan Managed vs Agency Managed vs Self Managed?
What is our revenue this month vs last month?
Pay and Payroll
Show me all pay groups in the account.
What allowances are configured?
Show me the details of allowance[name].
Show me the pay items for [pay group].
Organisation and Reference Data
What account locations are configured?
What qualifications are available?
What facilities do we have and where are they?
What shift types do we use?
For further assistance with ShiftCare MCP Prompt Library, please contact our Support team using online chat when you're logged into ShiftCare or email our Support team at support@shiftcare.com.