Browser support

Which web browser to use for ShiftCare. How to clear your cache. How to create shortcut to ShiftCare.

Ian Deshays avatar
Written by Ian Deshays
Updated over a week ago

In this article we cover:


ShiftCare is compatible with any modern browser, specifically Google Chrome as it is the most widely used browser. People have also report success with Mozilla Firefox.


Once you've created your ShiftCare log-in details, enter into chrome to sign-in. This is a good link to save.

Pin-Tab To Create Shortcut In Your Browser On Your Computer

If you wish to quickly access the ShiftCare sign-in page, you can simply pin the tab to the start of the tab bar.

To do so right click on the ShiftCare sign-in tab. A menu will appear, from this menu select Pin option.

When the tab is pinned it will appear as a smaller tab in the task bar. It will remain pinned even after logging off and logging back into your computer. Every time you use Chrome the same device, the tab will appear in the same place. Thus removing the need to type in the URL into Google.

You can unpin the tab by right-clicking on the tab and selecting unpin tab. This will remove the tab from the task bar and change it back to a normal tab.

Create Shortcut On Your Computer

Another way to easily access ShiftCare is via the desktop shortcut. While you're on the ShiftCare sign-in page:

  1. Navigate to the top right hand corner of the search bar and select the three dots next to the search bar.

  2. This will open a drop-down menu, on this menu select the More tools option

  3. Another drop-down menu will open, from here select the Create shortcut option

Once you've selected the create shortcut option, a prompt will appear, in this prompt select the Create button to create the desktop shortcut.

When you select to create the prompt will disappear. Navigate to your desktop and the ShiftCare shortcut should be available

Create Shortcut On Your Phone

If you're using your phone to manage shifts, client or staff details you may find it easier to load ShiftCare on the web browser via a shortcut on the homescreen. To create the shortcut, while you're on the ShiftCare sign-in page using the phone's web browser please follow these steps:

  1. Select the 3 dot menu

  2. In the menu, select the "Add to Home screen" option

  3. The next stage will ask you to provide a name

  4. Once created you'll find the shortcut in the home screen of your phone. Selecting this will open ShiftCare in the web browser

Clear Cache and Cookies

When you use a browser, like Chrome, it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading or formatting issues on sites. It is a good idea to take these steps when you experience the system doing something unexpected or colleagues aren't seeing happen.

Clear the ShiftCare Related Cache and Cookies

You can clear the cached files and cookies just for ShiftCare when using Chrome.

Right click on the settings icon in the address bar of your browser and select, "Cookies and site data".

Once clicked you'll see the option to "Manage on-device site data".

Clicking on the bin / trash icon will delete the temporary stored files on your computer related to the website.

To finish the process, please click the green done button.

Clear all Browser Cache and Cookies

Occasionally it might be necessary to clear all of the files the browser has stored on your computer, follow these steps to do so:

  1. On your computer's Chrome.

  2. At the top right, click the three dots (More).

  3. Click "More tools" -> "Clear browsing data...".

  4. At the top, choose a time range. To delete everything, select All time.

  5. Next to the "Cached images and files," check the boxes.

  6. Click Clear data.

Note: you will only need to put a checkmark beside the "Cached images and files", because if you cleared the cookies, you might lose your saved password and other saved items.

Set the Browser to Automatically Clear Cache

It is possible to set the web browser to automatically clear the cache and cookies. Since this would likely lead to having to log back in to other websites, it would be recommended to do this on a web browser where you only use ShiftCare.

To set this up, in Firefox the steps are, click on the menu icon in the top right corner of the browser. When the menu opens Settings will be towards the end of the list.

Now on the left click on the Privacy & Security options. Alternatively, to open this in the address bar, you can paste: about:preferences#privacy

Scroll down and select: Delete cookies and site data when Firefox is closed

How to tell the browser version you are using

  • Chrome - Go to chrome:version in the address or click ⋮ > Help > About Google Chrome
    You'll see information displaying your browser and version.

    • For mobile, tap •••(iOS) or (Android), then go to Settings > Google Chrome(iOS)/About Chrome(Android).

  • Firefox - Click ☰ > Help > About Firefox
    You'll see what version of Firefox you're using in a new window pop-up.

    • For mobile, tap ☰(iOS) or (Android), then go to Settings > Mozilla Firefox(Android only).

    • While iOS shows the app version number in the "Settings" menu, Android users will need to tap another menu option first.

  • Edge - Click ••• > Settings > About Microsoft Edge

    • For mobile, tap the three-dot icon at the bottom of your screen, then tap Settings.

    • iOS has the application build number on the "Settings" page.

    • Android users need to tap About This App.

  • Safari - Click Safari > About Safari

  • A small window will appear showing your browser information.

    • Note that you cannot find the version number on mobile. Instead, the version number is the same as your iOS in Settings > General > About.

  • Opera - Click on the big red "O" in the top left corner of the title bar and select About Opera.

  • A tab will open up showing the Opera version number and other information.

    • For mobile, tap the "O" icon, then tap Settings.

    • If you're using iOS, scroll down to find the version number.

    • On Android, tap About Opera to see the version number.

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