Skip to main content
All CollectionsGetting Started
Two Factor Authentication
Two Factor Authentication

Two-Factor Authentication (2FA) adds a layer of protection to your account by requiring a second verification step beyond your password.

Paul Slater avatar
Written by Paul Slater
Updated over a week ago

Currently, enabling Two Factor Authentication on your profile will prevent your ability to log into the mobile app. If you require the ability to log in to the mobile app, do not enable Two Factor Authentication on your profile at this time.

How to Enable 2FA

  1. Log in to your account at https://app.shiftcare.com

  2. Click on your profile name on the top right of the screen

  3. Click on Profile

  4. At the bottom of the screen click on Enable Two Factor Authentication

  5. Enter your password

  6. Check your email inbox for your verification code (may take a couple of minutes to come through)

  7. Enter the code

Logging in with 2FA enabled

  1. Log into your account at https://app.shiftcare.com

  2. Check your email inbox for your verification code

  3. Enter your verification code

How to disable 2FA

If you wish to disable 2FA, please contact support using the live chat icon on the bottom left of your page, or email support@shiftcare.com

Did this answer your question?