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Supported Platforms and Operating Systems
Supported Platforms and Operating Systems

Understanding the array of platforms and operating systems to ensure seamless access to your scheduling and management tools

Zefania avatar
Written by Zefania
Updated over a week ago

Ensuring compatibility is crucial for using ShiftCare across various devices and operating systems. To provide a seamless user experience, it's essential to understand which platforms, environments, and operating systems are supported. Below, we've outlined the optimal configurations that work best with ShiftCare.

Web App Support:

For the office teams who manage their operations through the ShiftCare webpage (https://app.shiftcare.com/) and for the families of participants accessing the Connect webpage (https://connect.shiftcare.com/), our web application is officially supported on the following browsers:

  • Google Chrome ⭐️ (It is highly recommended to use Google Chrome or Incognito due to its optimized performance and compatibility. Chrome offers robust support for modern web technologies, ensuring that all our functions work seamlessly).

  • Mozilla Firefox

  • Apple Safari

Furthermore, Chrome's regular updates play a vital role in upholding security and stability. Therefore, it's important to keep your Chrome browser updated to the latest version. Please refer to this article for guidance on updating your Chrome browser (click here).

iOS App Support:

For support workers out in the field, our mobile app is fully compatible with iOS devices, ensuring seamless access to our platform for iPhone users. We support devices running iOS version 11 and above, including the following iPhone models:

  • iPhone 6S and 6S Plus

  • iPhone 7 and 7 Plus

  • iPhone 8 and 8 Plus

  • iPhone X

  • iPhone XR

  • iPhone XS and XS Max

  • iPhone 11, 11 Pro, and 11 Pro Max

  • iPhone SE (1st and 2nd generation)

  • iPhone 12, 12 Mini, 12 Pro, and 12 Pro Max

Ensure to keep your ShiftCare app up-to-date by regularly checking for the latest version on your App Store.

It is possible to access our mobile app on an iPad. You can download the app from the App Store on your iPad. However, please note that the layout will be designed for mobile phones and won't fill the full iPad screen.

Android App Support:

For support workers out in the field using Android smartphones, our app is tailored to run smoothly on devices operating on Android version 5.0 (API 21) or newer, commonly referred to as Lollipop. We've provided a list of supported models below:

  • Android 11: Version: 11, API level: 30

  • Android 10: Version: 10, API level: 29

  • Pie: Version: 9, API level: 28

  • Oreo: Version: 8.1.0, API level: 27

  • Oreo: Version: 8.0.0, API level: 26

  • Nougat: Version: 7.1, API level: 25

  • Nougat: Version: 7.0, API level: 24

  • Marshmallow: Version: 6.0, API level: 23

  • Lollipop: Version: 5.1, API level: 22

  • Lollipop: Version: 5.0, API level: 21

  • KitKat: Version: 4.4 - 4.4.4, API level: 19

  • Jelly Bean: Version: 4.3.x, API level: 18

  • Jelly Bean: Version: 4.2.x, API level: 17

Ensure to keep your ShiftCare app up-to-date by regularly checking for the latest version on your Play Store.

Understanding and ensuring you're using the supported platforms and operating systems for ShiftCare ensures a seamless experience, whether you're accessing ShiftCare on Android, iOS, or through a web browser. If you have any questions about compatibility or need further assistance, our support team is always available, reach out to us at support@shiftcare.com.

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