When Staff is assigned a Program or a one-off Shift, a manager can request care worker to explicitly confirm acceptance/decline of a shift. In such cases, the shift will remain pending until staff has accepted the shift.
You will receive shift invite notification via email (for instance). See sample notification email that Staff will be receiving for the assigned shift/shifts.
Once opened, you will see message box same as below, with the following details of the shift:
- Area that shift/program belongs to.
- Date & Time
- Shift address and Map
- Accept or Decline Button
From here you can opt to Accept, you'll be required to login before confirming your decision.
You'll see your name in 'orange' that means awaiting confirmation. You'll see the Confirm button too in the lower right side, click it to accept Shift.
Once confirmed you will see your name then turn green (see below). This suggests that you have now successfully accepted shift/program invite.
In certain circumstances, you cannot accept shift invite due to schedule conflicts, here you want to Decline shift invite. See image below:
You will be requested to login and once succefully logged in, click Confirm button. This action will turn your name into Red and tells roster manager that you have declined shift invite.