There are certain circumstances where the clockin and clockout feature will not work. Below is a list of scenarios to help you troubleshoot if this is the case.
- The address must be matched to an address Google Maps recognises. When entering the address of the shift Google Maps will match the address to it's known locations. If the shift address cannot be found the clockin and clockout feature will not work.
- GPS settings must be turned on and enabled. Users with GPS turned off will be prompted to enable it when opening the ShiftCare app.