You will know that you havenot attached rate to the client from below two views:
- Client will be in red colour in shift page
- Shift will be red in client shift breakdown page
This means that this particular shift cannot be invoiced until the rate group has been allocated.
After saving shift/Program page.
You can fix this by editing shift/program. click on "select client". Below page will open.
Note! Please note that shift can also be red if there is nothing to invoice i.e. hours in shift is 0 and program/additional cost along with mileage is also 0.
Client Shift breakdown page
You can fix this by clicking on update attendance icon for client