When adding/updating staff profiles roles are a mandatory element that determine the user's access level. Access level determines:
a) What ShiftCare features the user has access to
b) What activity can be performed on these features (this can range from only being able to view a feature all the way to being able to edit/update/add/archive information within the feature
Thus it is crucial to assign roles to all members of the organisation appropriately.
In order to assist with determining which roles to assign to each member below is a brief summary of the most commonly assigned roles.
a) Admin: Highest access level. Can edit/add/update/archive any information on any feature
b) Coordinator: This access is for Team leaders/coordinators. Staff with this access can manage client details.
c) HR: This access is more Staff access heavy. This access can be given to your human resources team.
d) Support: This is ideally for office admins.
e) Staff: Specifically assigned to care-workers for leave request and shift information access (add notes, clock in/clock out, view client documents and view general shift information (description/date/time/location/client name/))
f) Kiosk: This access is for group homes. Please click on this link in order to know more about it.
For a more detailed outline please refer to the tables provided below. The tables below outline the access level of each user type in relation to each feature available in shiftcare from a desktop perspective:-