When a new Staff account is created within ShiftCare an email is automatically generated inviting the staff member to set up a password for their account.
The email comes from firstname.lastname@example.org and has the subject line "Invitation instructions".
Should that email not arrive admin and HR users can resend the invite to activate the account (read more about user types here).
Once the link has been clicked on and the account has been activated the option to send the invite isn't available.
In this scenario if the user forgets their account access details they can reset their password via: https://app.shiftcare.com/users/password/new