The new help button in ShiftCare is a fast-track way to search our help-desk database.
It allows you to quickly search the topic in question and have the information ready on the same page.
To bring up the search bar simply click on the help button. This will maximize the icon and bring up the search bar where you can begin searching for information.
When searching a topic, several links will appear all with information relevant to the topic you searched. All these links are accessible from the dialogue box, simply click on the link to open up its documentation.
To return to the search bar, click the back arrow located on the top left of the dialogue box.
If you wish to keep the documentation available but need to navigate elsewhere around the screen, you can minimize the dialogue box by clinking on the minus icon located in the top right corner.
Reopen the dialogue box by clicking on the help icon again.
Note: Minimizing the dialogue box does not eliminate your search. The documentation you previously searched will still be visible.
If you wish to view the full documentation on a larger scale, click on the new tab icon located in the top right of the dialogue box next to the scroll bar.
Selecting this icon will open up a new tab and redirect you to our help desk where you can view the documentation on a full screen.
If you have an inquiry and have not been able to find the answer via our documentation, you can raise a ticket to our support team by clicking contact us prompt on the bottom right of the dialogue box.
Doing so will direct you to the inquiry information dialogue.
Fill in the required information.
Name (optional): Can be your name, organisation name or left blank
Email address: who our customer support team will be corresponding with regarding the inquiry
How can we help you?: Please outline in detail the exact matter of your inquiry. What is the issue? Include specific details such as dates,
Attachments: To further detail the issue you can attach files such as screenshots, word documents and any other files related to the problem. Note: You cannot attach links
Once completed click Send to raise the ticket.
Your ticket will appear in our database and correspondence will commence as per usual.