If a connect customer has been un-linked or not responded to their ShiftCare invitation within 48 hours, they can be resent an invite by admin.
To resend an invite, navigate to the list of connected customers under the client's profile. Select Clients --> List --> Select client --> Linked Customers --> List
This will direct you to the customer list page where all connect customers linked to the client will be listed. Next to the connect customer will be a Resend Invite option (this will only be present if the client has not accepted their first ShiftCare invite when they were added previously within 48 hours).
To resent the invite select the Resend Invite option. This will send another invite to the connect customer's email address.
When the invite has been resent the customer will receive a notification email with a link. This invitation must be accepted within 48 hours. After this time the invitation will become invalid and admin will need to send another invite.
When the customer opens the link it will direct them to a password creation page. Here they must enter the password they will use to log into their ShiftCare Connect Account.
The customer's log in details will then be the email in which they received their invitation and the password they created.