There are multiple ways in which you can request assistance from the ShiftCare Support Team. The following options are available from the ShiftCare Web App:
ShiftCare Help Widget
Read ShiftCare Help to learn more on how to submit a request via the ShiftCare Web widget.
To raise a ticket via the question icon, follow the below procedure.
Step 1:- Navigate to the question mark icon located at the top right of the page.
Step 2: This will direct you to the ShiftCare Knowledge Base. Click on "Submit a request".
Step 3: This will direct you to the submit a request form.
In the form you will be required enter the following mandatory details:
Email Address: This is the email in with which the correspondence will occur between our Support Team and yourself
Subject: This is the subject matter of your inquiry
Description: In this section enter the details of your inquiry. Please make sure to be as descriptive as possible you can also aid your description by adding screenshots or attaching files.
Once all details of your inquiry have been entered click the Submit button.
Tickets can still be raised outside of ShiftCare business hours, however they will not be seen to until the next business day.
Reviewing Submitted Requests
If you wish to review all your requests you can do so from the ShiftCare knowledge base page (only if you are logged into your ShiftCare account).
Review Submitted Requests:
1. Navigate to your account name at the top right of the ShiftCare Knowledge base Page
2. Select the arrow next your account name to bring up the following drop-down menu
3. From the drop-down menu select the My activities tab
4. This will direct you to your requests page. From here you can view all requests made from your account. You can filter your requests based on the following statuses:
Open: Our support team has opened and replied to your request
Awaiting Your Reply: Our team has responded to your inquiry and we require a response from you. At this stage our team will mark your ticket as Pending.
Solved: Once our team has resolved your inquiry we will mark your ticket as Solved. If you are unsatisfied with the correspondence or you have further inquiries you can re-open to a ticket/request by simply responding to the email correspondence.