ShiftCare

This feature is available if Smart Rostering has been enabled for your account. If you don’t see it, contact our support team or your Customer Success Manager.

Once enabled, the Smart Suggestion panel appears when you’re editing a shift—either in Basic or Advanced Edit mode.

It suggests the most suitable carers for the shift based on:

- Required criteria:
 - Shift start time
 - Shift end time
- Optional criteria:
 - Client
 - Overnight flag

Suggestions are updated automatically when you change any relevant shift details.

Are available during the shift time

Have not exceeded their weekly hour limits

1. Are available during the shift time
2. Don’t have overlapping shifts
3. Have not exceeded their weekly hour limits

⚠️ Important: Only published shifts are checked for conflicts if your account has publishing enabled. Staff are ranked using a weighted score based on factors like past assignments and availability.

Suggestions appear only for new shifts.

If you switch from Basic to Advanced edit mode, the list refreshes (but your selected staff will remain).

If optional fields like Client are blank, suggestions may be less accurate.

Improvements to the recommendation engine are ongoing.

- Suggestions appear only for new shifts.
- If you switch from Basic to Advanced edit mode, the list refreshes (but your selected staff will remain).
- If optional fields like Client are blank, suggestions may be less accurate.
- Improvements to the recommendation engine are ongoing.

- Start or end time
- Client
- Overnight flag

Q: Can I still manually assign staff? Yes! The suggested list is optional—you can always pick a staff member manually.

Q: Why isn't a particular staff member showing? They may be unavailable, have overlapping shifts, or have exceeded their weekly hour limit.

Q: Can I turn this off? This feature cannot be turned off at this time. It is available on Professional and Premium subscription plans.

Smart Staff Suggestions help you quickly find the best-fit carers based on availability and shift details.

Smart Staff Suggestions for Shifts

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Smart Staff Suggestions for Shifts

🔓 Who can use this?

🚀 What does it do?

🖥️ Where does it appear?

🎯 How does it choose staff?

📝 Things to know

💡 When do suggestions update?

📌 FAQ