ShiftCare

Learn how staff can create and manage their own shifts in ShiftCare

Manage Own Shifts

Find out how to minimise the visibility of the colour tags on the scheduler screen

Disable/hide colour tags in Scheduler/Roster

How to access and get value from the Tabular view for Scheduler

Tabular View for Scheduler/Roster

The MMM classifies metropolitan, regional, rural and remote areas according to geographical remoteness and is used to determine travel costs

MMM and Provider Travel

An account setting controls whether you can set the shift to 15, 5 or 1 minute timeslots

Change time increments when scheduling

Learn how to copy details from an existing shift to a new one.

Copy Shift Details to a New Shift

Learn how to add break times to shifts in Scheduler, and see how break times affect timesheets and client billing.

Break Time Explained

Understanding Shift address or drop-off address/second address as well as difference between them within ShiftCare

Understanding Shift Locations

How to cancel a shift without charging client or charge client late cancellation fee. Rebook a cancelled shift.

Cancel shift workflow and rebook a cancelled shift

A guide to show how to set up a shift through advanced edit with multiple clients and/or carers for a group roster or program

How to set up a group shift or program

Use Advanced Edit to split a shift and apply different rates within the same booking

Split Shift: Apply Different Rates within the Same Shift

Learn how to edit shifts in Scheduler using both Basic and Advanced views - update client details, carers, shift times, forms, and more.

Scheduler/Roster — Edit Shift

A walk-through guide on using the Scheduler interface. How to change view, adjust shifts, create a new shift, expand all, etc.

Scheduler/Roster - Interface and Navigation

How to set up overnight, sleepover or night shift?
Getting error: Start time cannot be later than end time

Shift Types - Night Shift or Sleepover

You can use this feature to send an SMS to individuals or teams regarding an available shift.

Advertise shift

Learn how to use, add, archive, and manage shift types to organise shifts more effectively.

Adding and Managing Shift Types

How to identify and resolve the cause that a shift is flagged pending. Marked with a red bar in scheduler.

Identify pending shift reason

User role which provides a high-level calendar view of the shifts

Kiosk mode

Plan your schedule with more control. Create unpublished shifts ahead of time and publish to your team when the schedule is complete.

Publish Shifts

Save time by copying your schedule from one period to the next with this feature. Note - this only works for non recurring shifts.

Copy Schedule

This feature allows your staff to decline a shift if they are no longer available.

Shift Decline

View Client Assigned to Shift

Learn to effectively manage your shifts with our Scheduler calendar view when moving from Dashboard scheduling

Introduction to Scheduler/Roster Calendar View

Streamline shift scheduling by letting staff view, apply for, or instantly claim available shifts via the ShiftCare Job Board.

Managing the Job Board

A complete guide to setting up and managing Supported Independent Living (SIL) shifts for accurate rostering and invoicing.

Rostering and Managing SIL Shifts

Smart Staff Suggestions help you quickly find the best-fit carers based on availability and shift details.

Smart Staff Suggestions for Shifts

Learn how to quickly cancel multiple shifts across a date range, set cancellation reasons, and manage rebooking in the Scheduler.

Bulk Cancelling Shifts

Learn how to add one-off shift bonuses, manage limitations, apply them to recurring shifts, and view them in the mobile app.

Shift Bonuses

Manually tag shifts as overtime to apply custom premiums and control overtime pay independently from FLSA calculations.

Manual Overtime Tagging

Learn how to configure mileage rules, manage company vehicles, track route variance, and automate billing using staff travel logs.

Advanced Mileage Tracking (In-Shift and To-Shift) and Company Vehicle Management

Learn how to customise your Scheduler's Daily View time range to only show essential operating hours.

Customising Scheduler/Roster Daily Time Range

View a detailed audit trail of all system changes. Track global activity or specific shift history for compliance and error checking.

Activity Logs and Shift Tracking

Streamline rostering by creating reusable shift templates. Pre-fill common details like clients, carers, times, etc instantly.

Creating and Using Shift Templates

Learn how to print or save PDF calendars and shift lists for clients and staff, including monthly views and custom date ranges.

Printing Client and Staff Calendars and Schedules

Learn how to accurately roster sleepovers using the 3-shift structure and enable auto-clocking to simplify timesheets for your staff

Scheduling Sleepover Shifts and Auto Clock In/Out

Pay staff accurately when they are woken during a sleepover shift

Awake Hours on a Sleepover Shift

Learn how to intentionally double-book staff members without triggering a Pending status, and track overlapping shifts across reports.

Allowing and Managing Overlapping Shifts

Learn how AI automatically tracks staff awake time during sleepovers, and how to easily review and approve these entries for payroll.

Tracking Awake Time on Sleepovers

Andrew

Paul Slater

Jas King

Create, manage, and customise shifts for streamlined scheduling and seamless service delivery.

Shifts

Learn how to create recurring shifts from the Scheduler. Set the frequency, days, and duration to auto-generate multiple shifts at once.

Recurring Shifts / Rosters

Learn how to edit, cancel, delete, or rebook recurring shifts in Scheduler. Manage changes to client details, shift times, and more.

Edit, Cancel, Delete, and Rebook Recurring Shifts

Modifying recurring shifts allows you to quickly update shift details for a single day, future occurrences, or a specific date range.

Modifying Recurring Shifts

Change the end date of a recurring shift to extend the program end date

Extend a recurring shift end date

Learn how to manage recurring shifts when different staff are needed each week using alternate series or vacant shift workarounds.

Create Recurring Shifts With Different Staff Members Assigned Each Week

Dimas Triaji

Everything you need to know about recurring shifts.

Recurring Shifts

You cannot edit a shift if it has been invoiced or cancelled.

Edit shift button is missing, help?

Replacing a carer on shift in scheduler. Drag and drop or edit.

If carer calls in sick, how can I re-assign shift?

Shift time vs. carer or client roster, and time discrepancies in the Scheduler

Why is shift time different on the carer or client roster/calendar?

Common issues and frequently asked questions to help you resolve shift-related problems

Troubleshooting and FAQs

Find answers and get help from Intercom Support and Community Experts

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