Rosters can change unexpectedly, so here are some tips to help you easily edit recurring shifts.

To update one or more shifts in a recurring series, start by clicking on the shift you want to view and edit. Then, click the 'Edit' button to make your changes.

Here, you can edit client and shift details and make changes to the time, location, carer, and instructions sections. Once you have made the necessary changes, click 'Save'.

You will then be provided with the option to update one or multiple shifts in the series. Choosing 'Only this shift' changes only the shift that you selected. You can edit future shifts by selecting 'Future shifts' and entering the date up to which you want the changes to apply.

To edit only a specific date range from the recurring series, select 'Date range' and enter the dates that you want the changes to apply.

To cancel and re-book shifts in a series, start by clicking on a shift to view its details. In the Time & Location section, you’ll see a clickable box labelled 'x occurrence(s)' that shows you how many shifts exist in the recurring series. Click this box to view the full list.

Now you will see a list with checkboxes next to all the shifts in the series. Tick the checkbox(es) of the shift(s) you want to cancel or rebook.

Once you have selected the desired shifts, click the 'More actions' button to choose whether you want to Cancel, Rebook or Delete the selected shifts.

Selecting Cancel will bring up a pop-up screen that allows you to provide an optional reason for cancellation. Click 'Confirm' to save your changes. Cancelling the shift will not incur any charges.

⚠️ Please note that you are unable to restore shift once deleted. ⚠️

There are three options when deleting:

For further assistance with Scheduler — Edit, Cancel, Delete, and Rebook Recurring Shifts, please contact our Support team using online chat when you're logged into ShiftCare, or email our Support team at support@shiftcare.com.
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