Carers can now manage their availability more easily and flexibly from the ShiftCare mobile app. In addition to the basic unavailability option, carers can also create recurring unavailability entries.
This article will guide carers through the availability workflows in the mobile app.
Adding One-Off Unavailability
Open the app menu and tap on 'Availability'. This will open your availability calendar.
Tap the floating + button at the bottom right of the screen.
Tick the 'Unavailable' option.
Fill out the date section. If you are only unavailable for part of the day, toggle off the 'All Day' option and input the time you will not be available. You can add more than one time slot.
Fill out the 'Unavailable reason' box.
Tap 'Save'.
Note: Your organisation may enforce a notice period for submitting unavailability through the app. This means you can only mark yourself as unavailable a certain number of days in advance, as determined by your employer. If you need to add unavailability within that restricted period, please contact your office or scheduling team directly.
Adding Recurring Unavailability
Recurring options let you automate your schedule for repeated patterns of unavailability.
Open the app menu and tap on 'Availability'.
Tap the floating + button at the bottom right of the screen.
Tick the 'Unavailable' option.
Fill out the date section. If you are only unavailable for part of the days, toggle off the 'All Day' option and input the time you will not be available. You can add more than one time slot.
Toggle on the 'Repeat' option.
Click on the 'Repeating' dropdown menu. You can choose to repeat your unavailability:
Daily: Repeat every 1 to 15 days
Weekly: Repeat every 1 to 12 weeks, with the option to select certain days of the week (e.g., Mon, Wed, Fri every week)
Monthly: Repeat every 1 to 3 months on a chosen day (e.g., the 15th of every month)
Adjust the 'Ends on' date. This can be set up to 1 year from the start date.
Fill out the 'Unavailable reason' box.
Tap 'Save'.
Note: Your organisation may enforce a notice period for submitting unavailability through the app. This means you can only mark yourself as unavailable a certain number of days in advance, as determined by your employer. If you need to add unavailability within that restricted period, please contact your office or scheduling team directly.
Removing Unavailability
You will be able to remove existing unavailability dates from the availability calendar.
Open the app menu and tap on 'Availability'.
Navigate to the date of your chosen unavailability and click 'Remove'.
A pop-up window will appear to confirm your request. Click 'Yes'.
Note: Deleting an unavailable date from a recurring series will only remove that specific date. The remaining recurring entries will still be in effect.
Read this guide to learn how to manage unavailability using the Scheduler.
Read this guide to learn how to manage availability using the Scheduler.
Read this guide to learn how to manage availability from the mobile app.
For further assistance with Managing Unavailability from the Mobile App, please contact our Support team using online chat when you're logged into ShiftCare, or email our Support team at support@shiftcare.com.