Import NDIS Price Guides

👉 most recent NDIS prices update

If you already have NDIS prices you can update to the most recent prices by following the steps in the article Update NDIS Prices

You can import NDIS-provided Price Agreements and Support Catalogues as Price Books for your region into your ShiftCare account, importing in the price rates for disability-related health supports that are funded under the NDIS.

The items will include the support item codes necessary to make claims through the Provider Digital Access (PRODA) portal.

Navigate to the pricing page for your account by clicking on Account then Prices in the left-hand menu.

Once on the page, in the top right-hand-corner you will find a blue button labelled Actions. Clicking on this displays a sub-menu. Select 'Import NDIS Price Guide'.

At the top right-hand corner, you'll see a drop-down menu with the different NDIS Pricing Arrangements.

The pricing categories have been broken down into groups by:

Selecting the price guide will open a page with information on the various prices and service reference codes. 

You can import individual prices of services under the price guide or import complete price groups by using the check boxes. Select the entire section by checking the dark grey header bar checkbox at the top of the price book.

Or select individual items instead.

You can use the search box to help you find the services you provide.

Once you have selected all of the services, click the 'Add' button at the bottom of the page. 

Once the page reloads, you will see the prices imported.

👀 Tip: When adding new prices, rather than deleting or updating the existing price, we recommend using the effective date setting to control when to apply the new pricing.

ShiftCare will automatically pick up the new pricing from that date forward.

Click 'Edit' next to a price group to add prices or edit entries. Then click on the effective date field to change it.

This saves you from rushing to update all of the prices before invoicing!

ShiftCare imports (and every user will later update) price books using a fixed reference number. Because Regular, Remote, and Very Remote price books use the same reference numbers, importing them one after another causes each import to overwrite the previous one. The "R" and "VR" labels in the spreadsheet are just display labels during import; they aren't automatically appended to the reference number. So importing all three "as is" won't work; only the last one imported will survive.
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​Trick: Import each price book one at a time, and before importing the next one, rename the price book and manually add a suffix/alias to every reference number so the next import can't collide with it.

Steps:

Doing this for all three keeps them from overwriting each other, since each now has a unique reference number.

​Worked example: Let's say the original reference number is 1_234_567_1_1.

Confirm all reference numbers are updated before moving to the next import, otherwise the new import will overwrite the one you just renamed.
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​Heads up for the July 2027 update: This update may affect existing price books that were set up this way, since all three technically share the same original reference number underneath the renamed/suffixed versions. There's a chance the update could overwrite them, or even merge all three back into one (this has happened before when a price book wasn't renamed in time).
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To be safe before the update goes out:

For further assistance with Importing NDIS Price Guides, please contact our Support team using online chat when you're logged into ShiftCare or email our Support team at support@shiftcare.com.