ShiftCare

Avoid spam folders and get emails into the inbox. How to fix emails not being delivered or going to spam box by whitelisting sending details

Delivery of emails from ShiftCare

Clockin alert can be used to remind frontline staff about covid safety.

Setting up Clockin or Covid alert

A guide on how to transfer the ownership of a ShiftCare account or change the account owner's email address.

Changing the Account Owner or Account Email Address

A Guide for Office Users or Carers on how to set up their ShiftCare profile on the website

Set Up Your ShiftCare Profile on the Website

Two-Factor Authentication (2FA) adds a layer of protection to your account by requiring a second verification step beyond your password.

Two Factor Authentication (2FA)

Login troubleshooting. Trouble login into ShiftCare then follow password reset instructions here.

Reset password

Warning message shown when you haven't set a password for your account

You have a pending invitation, accept it to finish creating your account

Learn how each setting in the Time and Attendance section affects shift clock-ins, approvals, alerts, staff availability, etc.

Time and Attendance Settings (NA)

Enable Single Sign-On (SSO) in ShiftCare so your team can log in using Microsoft, Okta, Google Workspace or other SAML providers. Learn how it works, setup requirements, security benefits and…

Single Sign-On (SSO) Setup with ShiftCare

The Feature Settings page lets you toggle specific modules on or off to customise your workspace and hide unused navigation items.

Managing Feature Settings

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Edit and update account settings Review and maintain account logistics.

Account

In this article we explore what happens when you add or remove a user while you're on an annual ShiftCare plan

How does annual billing work?

Learn why plan downgrades can’t be done in the app and how to request a downgrade through our team for a smooth transition.

Requesting a Downgrade From Premium or Professional Plans

Learn how to manage your subscription, including increasing or decreasing user licenses or changing your subscription plan.

Managing Your Subscription: Change Subscription Plan or Increase or Decrease the Number of User Licenses

Learn how admin users can update credit card details for subscription payments in ShiftCare.

Updating Credit Card Details for Subscription Payments

Learn how to upgrade your ShiftCare subscription to increase your staff and Connect user licenses directly from your account.

Upgrading Your Subscription to Increase the Number of Staff Licenses

If you were charged after requesting subscription cancellation, this guide explains why it may occur and how to request a refund. Contact our team and we will investigate and return…

Understanding Charges After Requesting Subscription Cancellation

Cancel ShiftCare Subscription

Beginning your subscription with ShiftCare

Starting your subscription plan

Learn how ShiftCare handles subscription renewals, failed payments, and updating credit card details for continued access.

Resolving Failed Subscription Payments

Your subscription will renew automatically at the end of the billing period - either monthly or annually depending on your subscription type

What Is My Subscription Date?

Upgrade subscription to add more carers to your account

Fix error message: Number of users can not be greater than max subscription limit.

Where to find invoices from ShiftCare regarding your subscription and license costs.

Viewing Your Account Invoices From ShiftCare

Subscription

You can se the first day of the week the Scheduler calendar starts on

How to set the date a week or fortnight starts on

Common issues and frequently asked questions to help you resolve account-related problems.

Troubleshooting and FAQs

Setup up recurring reminder for client to notify them of upcoming shift via  SMS

Client Shift Reminder via SMS

ShiftCare allows you to send automated reminders about expiring client and staff documents as well as invoices

Reminders for Expired Documents and Overdue Invoices

Set up automated reminders for expiring documents, due invoices, and upcoming shifts. Customise messages with AI or dynamic placeholders.

Setting Up Reminders

Setting up reminders

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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