The ShiftCare system sends a number of emails to your organisation and can also send emails on your behalf to your clients.
Depending on your email platform, you can whitelist an email address and/or the IP address ShiftCare sends emails via.
ShiftCare has two dedicated IP addresses to send emails via.
From email address: email@example.com
Your IT team or email provider will be able to give specific details on how to whitelist an email address or IPs.
There are many great how-to articles with steps to whitelist our email details, Campaign Monitor and Clean Email provide an overview for many of the popular email providers.