If you’re currently on a Professional or Premium ShiftCare plan and would like to move to a lower subscription tier, our team is here to help.
Why You Can’t Downgrade Through the App
Customers who upgrade from Basic to Professional or Premium, or from Professional to Premium don’t have a self-service downgrade option in the app. This is because higher plans include advanced features, capabilities, and allowances that may impact your account setup if removed.
To ensure a smooth transition and avoid any disruption to your rostering, billing, or reporting, downgrade requests are handled directly by our Customer Success team.
How to Request a Downgrade
If you’d like to explore moving to a lower plan, please contact us at cs@shiftcare.com with the subject line “Plan Downgrade Request.”
Include the following:
The email address linked to your ShiftCare account
Your current plan
The plan you’d like to move to
Any details about your current usage or requirements
A CSM will review your account and guide you through the best available options.
To adjust the number of staff licenses on your account while keeping the same plan, please refer to this guide.
We’re Here to Support You
Our goal is to ensure you’re on the plan that best fits your organisation’s needs. If you’re unsure which plan is right for you, or if you’d like to discuss your options, our team is more than happy to assist.
Contact us anytime at cs@shiftcare.com.