If you’ve requested to cancel your ShiftCare subscription through the app, thank you for letting us know. We want to ensure the process is smooth and transparent.
Why a Charge May Still Appear After You Request Cancellation
When you submit a cancellation request in the app, this triggers a workflow for our Customer Success team. A team member will normally reach out to confirm your cancellation and discuss any options that may help you continue using ShiftCare if you wish.
Your account remains active until our team finalises the cancellation. This means that in some cases, a renewal charge may occur before we’re able to complete our review and confirm the closure.
What to Do If You’ve Been Charged After Requesting Cancellation
If you believe you’ve been incorrectly billed after submitting your cancellation request, we’re here to help.
Please email cs@shiftcare.com with the subject line “Cancellation Charge Review”, and include:
The email address linked to your ShiftCare account
The date you requested cancellation
Any invoice or payment reference (if available)
Our team will investigate this as a priority and refund any fees that were inadvertently charged after your cancellation request was made.
We’re Here to Support You
We understand that billing issues can be frustrating, and we truly appreciate your patience. Our Customer Success team is committed to resolving these matters quickly and ensuring you only pay for the services you’ve intended to use.
If you have any further questions, feel free to contact us anytime at cs@shiftcare.com