ShiftCare

In this article we explore what happens when you add or remove a user while you're on an annual ShiftCare plan

How does annual billing work?

Learn why plan downgrades can’t be done in the app and how to request a downgrade through our team for a smooth transition.

Requesting a Downgrade From Premium or Professional Plans

Learn how to manage your subscription, including increasing or decreasing user licenses or changing your subscription plan.

Managing Your Subscription: Change Subscription Plan or Increase or Decrease the Number of User Licenses

Learn how admin users can update credit card details for subscription payments in ShiftCare.

Updating Credit Card Details for Subscription Payments

Learn how to upgrade your ShiftCare subscription to increase your staff and Connect user licenses directly from your account.

Upgrading Your Subscription to Increase the Number of Staff Licenses

If you were charged after requesting subscription cancellation, this guide explains why it may occur and how to request a refund. Contact our team and we will investigate and return…

Understanding Charges After Requesting Subscription Cancellation

Cancel ShiftCare Subscription

Beginning your subscription with ShiftCare

Starting your subscription plan

Learn how ShiftCare handles subscription renewals, failed payments, and updating credit card details for continued access.

Resolving Failed Subscription Payments

Your subscription will renew automatically at the end of the billing period - either monthly or annually depending on your subscription type

What Is My Subscription Date?

Upgrade subscription to add more carers to your account

Fix error message: Number of users can not be greater than max subscription limit.

Where to find invoices from ShiftCare regarding your subscription and license costs.

Viewing Your Account Invoices From ShiftCare

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Subscription

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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