ShiftCare subscriptions renew automatically, and payment is taken from the credit card stored on your account. When your subscription is due, the system will automatically charge your saved card.
Failed Payments
If the card is declined (e.g., expired, cancelled, or stopped), the system will retry payment over an 11-day period.
During this time:
You will receive six reminder emails.
A warning message will appear in your account, prompting you to update your payment details.
If payment is not successfully processed within this period:
Your subscription will lapse, and your account access will be blocked.
No data will be lost. Your information remains stored and will become accessible again once payment is made.
To continue using ShiftCare, the subscription must be restarted with valid payment details.
Updating Payment Details
You can update your payment details in the Account > Subscription > Details page, which is only available to users with the admin role. Please read this article for a step-by-step guide.
📝 Note: ShiftCare accepts credit card payments only. Direct debit or direct deposit payments are not available.
For full details of available plans, features, and pricing, please visit the ShiftCare website.
Further Reading
For further assistance with Resolving Failed Subscription Payments, please contact our Support team using online chat when you're logged into ShiftCare or email our Support team at support@shiftcare.com.