FAQs

Frequently Asked Questions

Gaurav Cheema avatar Andras Helyes avatar Ian Deshays avatar +5
47 articles in this collection
Written by Gaurav Cheema, Andras Helyes, Ian Deshays and 5 others

Scrollbar overlaps interface in Chrome

There may be instances where an erroneous scrollbar overlaps part of the ShiftCare user interface and drop down menus (Chrome for Windows)
Andrew Lee avatar
Written by Andrew Lee
Updated over a week ago

Zoom - tips on how to use

At ShiftCare we use Zoom for training and webinar sessions. This article covers the basics of using it
Ian Deshays avatar
Written by Ian Deshays
Updated over a week ago

When I request a download from ShiftCare, where is notification sent?

Where do export or download notifications get sent?
Emily Mano avatar
Written by Emily Mano
Updated over a week ago

Customise categories or types for staff or client documents or shift types & compliance report

Expand the options for Client document categories, Carer competency & qualification categories, Report headings, Shift types, Client types
Ian Deshays avatar
Written by Ian Deshays
Updated over a week ago

Why can't I set an expiry date or category on an uploaded document?

Allowed document file types: .pdf .docx .doc .jpg .png Expiry, Category and visibility can be set for PDF and Word files only
Cécile Caminade avatar
Written by Cécile Caminade
Updated over a week ago

How to manage ShiftCare notifications

Office users - Admin, Coordinator & HR roles can subscribe or turn off email notification for shift events
Gaurav Cheema avatar
Written by Gaurav Cheema
Updated over a week ago

Add additional public holidays in account settings

Additional public holiday dates can be added in account settings. Common holidays are set up already.
Cécile Caminade avatar
Written by Cécile Caminade
Updated over a week ago

As an office staff how can I access ShiftCare on the go?

Office staff can easily access ShiftCare on the go from any internet connected device - laptop, tablet, iPad or smartphone
Gaurav Cheema avatar
Written by Gaurav Cheema
Updated over a week ago

Which browser and operating system is compatible with ShiftCare?

Browser and OS compatibility
Gaurav Cheema avatar
Written by Gaurav Cheema
Updated over a week ago

How do I logout?

Logout from ShiftCare admin account
Gaurav Cheema avatar
Written by Gaurav Cheema
Updated over a week ago

I am not receiving change password email?

Not receiving change password email
Gaurav Cheema avatar
Written by Gaurav Cheema
Updated over a week ago

Does ShiftCare support daylight saving changes?

Daylight saving
Gaurav Cheema avatar
Written by Gaurav Cheema
Updated over a week ago

How to filter ShiftCare email notifications?

Email rules to filter out ShiftCare notifications
Gaurav Cheema avatar
Written by Gaurav Cheema
Updated over a week ago

Saving ShiftCare view to pdf on your desktop

Print to pdf
Gaurav Cheema avatar
Written by Gaurav Cheema
Updated over a week ago
Scheduling

Using a tablet for scheduling

Using a tablet, phone or small screen for scheduling
Ian Deshays avatar
Written by Ian Deshays
Updated over a week ago

Rostering staff for Office or Admin work

How to roster staff who don't work with a client directly, a non face-to-face situation, or in an office administration role
Nada Ardi Pradhya avatar
Written by Nada Ardi Pradhya
Updated over a week ago

Why is the entire day on a certain date highlighted yellow in my Scheduler?

Yellow highlight on the entire day.
Dimas Triaji avatar
Written by Dimas Triaji
Updated over a week ago

How to set the date a week or fortnight starts on

You can se the first day of the week the Scheduler calendar starts on
Emily Mano avatar
Written by Emily Mano
Updated over a week ago

How to add the latest NDIS prices

How do I add the new July 1st 2021 prices from NDIA
Cécile Caminade avatar
Written by Cécile Caminade
Updated over a week ago

Edit shift button is missing, help?

You cannot edit a shift if it has been invoiced or cancelled.
Gaurav Cheema avatar
Written by Gaurav Cheema
Updated over a week ago

Why is shift time different on carer or client roster/calendar

Shift time vs. carer or client roster
Gaurav Cheema avatar
Written by Gaurav Cheema
Updated over a week ago

If carer calls in sick, how can I re-assign shift?

Replacing a carer on shift in scheduler. Drag and drop or edit.
Gaurav Cheema avatar
Written by Gaurav Cheema
Updated over a week ago

Why is Override Award not used for Timesheet when Override Hours is also used in Allowances

Why is override award not used in Timesheet when override hours allowance is chosen
Gaurav Cheema avatar
Written by Gaurav Cheema
Updated over a week ago