ShiftCare

There may be instances where an erroneous scrollbar overlaps part of the ShiftCare user interface and drop down menus (Chrome for Windows)

Scrollbar overlaps interface in Chrome

At ShiftCare we use Zoom for training and webinar sessions. This article covers the basics of using it

Zoom - tips on how to use

Where do export or download notifications get sent?

Notifications for Download and Export Requests

Learn how to customise categories for client documents, client types, and job titles.

Customise Categories for Client Documents, Client Types, and Job Titles

Allowed document file types: .pdf .docx .doc .jpg .png
Expiry, Category and visibility can be set for PDF and Word files only

Why can't I set an expiry date or category on an uploaded document?

Learn how to add additional public holidays and manage billing for part-day or local holidays not covered by default.

Add Additional Public Holidays in Account Settings

Office staff can easily access ShiftCare on the go from any internet connected device - laptop, tablet, iPad or smartphone

As an office staff how can I access ShiftCare on the go?

Which browser and operating system is compatible with ShiftCare?

How do I logout?

I am not receiving change password email?

Daylight saving time, DST impact for scheduling, billing and timesheets

Does ShiftCare support daylight saving changes?

Learn how to manage email notifications, subscribe to specific alerts like late clock-ins, and set up inbox filtering rules.

Managing Email Notifications

Saving ShiftCare view to pdf on your desktop

This Incident Management FAQ will be updated regularly and is based on questions asked during our webinar

Incident Management FAQ

Use a VPN with an Australian server to access ShiftCare if you're in a restricted country. Follow our guide to connect securely.

Accessing ShiftCare with a VPN

How to Access and Login to Your ShiftCare Account

ShiftCare Login Page

Which web browser to use for ShiftCare. How to clear your cache. How to create shortcut to ShiftCare.

Browser support

Understanding the array of platforms and operating systems to ensure seamless access to your scheduling and management tools

Supported Platforms and Operating Systems

Chat in real time to your staff within ShiftCare thanks to our new instant messaging feature.

Instant Messaging

Steps to Manage Part-Day Public Holidays or city/town specific holidays for Accurate Invoicing and Payroll in ShiftCare

Handling Part-Day or location specific Public Holidays in ShiftCare

Performing a hard refresh in your web browser

Why is the entire day on a certain date highlighted yellow in my Scheduler/Roster?

If you’re unable to log in to ShiftCare, it may be due to incorrect login details, account status, or email verification issues. This guide outlines common causes and troubleshooting steps…

Can’t Log In to ShiftCare? (Mobile or Web)

Andrew

Dimas Triaji

Paul Slater

Troubleshooting and FAQs

Overview of how to access ShiftCare Connect for clients, their contacts or third parties

How do clients/members access ShiftCare connect?

How can eligible ShiftCare Connect members/clients request a shift?

How to accept client/member invite for ShiftCare Connect?

ShiftCare Connect can allow your clients to view the shifts, communication and request shifts depending on the settings you provide them

How to configure access to ShiftCare Connect

Invite connect customer

Edit Connect Customer

Unlink Connect Customer

Learn how to edit client's family member's

Update connect customer Email

ShiftCare Connect

Find answers and get help from Intercom Support and Community Experts

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