Frequently Asked Questions
By Ian and 3 others4 authors55 articles
Scrollbar overlaps interface in Chrome
Zoom - tips on how to use
When I request a download from ShiftCare, where is notification sent?
Customise categories or types for staff or client documents or shift types & compliance report
Why can't I set an expiry date or category on an uploaded document?
How to manage ShiftCare notifications
Add additional public holidays in account settings
As an office staff how can I access ShiftCare on the go?
Which browser and operating system is compatible with ShiftCare?
How do I logout?
I am not receiving change password email?
Does ShiftCare support daylight saving changes?
How to filter ShiftCare email notifications?
Saving ShiftCare view to pdf on your desktop
Using a tablet for scheduling
Create recurring shifts but have different staff members assigned each week
Rostering staff for Office, Admin work, meeting or training
Why is the entire day on a certain date highlighted yellow in my Scheduler?
How to set the date a week or fortnight starts on
Edit shift button is missing, help?
Why is shift time different on the carer or client roster/calendar?
If carer calls in sick, how can I re-assign shift?
Why is Override Award not used for Timesheet when Override Hours is also used in Allowances
Someone is both a Carer and Office User
Where do I add or store bank, super, or tax file numbers (TFN) for staff
Carers working across different states during the DST (Daylight Saving Time)
Archive or Unarchive a carer or staff
What happens if staff forgets to clockout?
Can carer change their personal details?
How do I know that carer or office user has accepted ShiftCare invitation?
Creating a No Charge price
How do I send an invoice to someone other than a client's primary contact or carer?
How do I put two staff on a shift and charge the client for both staff members?
How does tax inclusive and tax exclusive work?
Why is paid invoice shown as unpaid or overdue?
What are my options when client does not receive Invoice email from ShiftCare?
Increase the number of staff licenses - upgrade subscription
Update your payment details for credit card payments of your subscription
What is my subscription date
Viewing your invoices from ShiftCare
What happens if your card payment fails
Starting your subscription plan
Fix error message: Number of users can not be greater than max subscription limit.
Managing your subscription - increase/decrease the number of licenses or change plan
Cancel ShiftCare subscription