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FAQs
FAQs
Frequently Asked Questions
+1
43 articles in this collection
Written by
Gaurav Cheema,
Andras Helyes,
Ian Deshays
and 1 other
Why can't I set an expiry date or category on an uploaded document?
Allowed document file types: .pdf .docx .doc .jpg .png Expiry, Category and visibility can be set for PDF and Word files only
Written by
Cécile Caminade
Updated over a week ago
How to turn off ShiftCare notifications
Office users - Admin, Coordinator & HR roles can subscribe or turn off email notification for shift events
Written by
Gaurav Cheema
Updated over a week ago
Add additional public holidays in account settings
Additional public holiday dates can be added in account settings. Common holidays are set up already.
Written by
Cécile Caminade
Updated over a week ago
As an office staff how can I access ShiftCare on the go?
Office staff can easily access ShiftCare on the go from any internet connected device - laptop, tablet, iPad or smartphone
Written by
Gaurav Cheema
Updated over a week ago
Which browser and operating system is compatible with ShiftCare?
Browser and OS compatibility
Written by
Gaurav Cheema
Updated over a week ago
How do I logout?
Logout from ShiftCare admin account
Written by
Gaurav Cheema
Updated over a week ago
I am not receiving change password email?
Not receiving change password email
Written by
Gaurav Cheema
Updated over a week ago
Does ShiftCare support daylight saving changes?
Daylight saving
Written by
Gaurav Cheema
Updated over a week ago
How to filter ShiftCare email notifications?
Email rules to filter out ShiftCare notifications
Written by
Gaurav Cheema
Updated over a week ago
Saving ShiftCare view to pdf on your desktop
Print to pdf
Written by
Gaurav Cheema
Updated over a week ago
Scheduling
How to add NDIS 2020 Prices
How do I add the new JULY 1 2020 prices from NDIS
Written by
Cécile Caminade
Updated over a week ago
Cancel or rebook a shift
How to cancel a shift in scheduler or rebook a cancelled shift with the More options button
Written by
Cécile Caminade
Updated over a week ago
Why can't I edit a shift?
You cannot edit a shift if it has been invoiced or cancelled.
Written by
Gaurav Cheema
Updated over a week ago
How to update staff attendance within a particular shift?
Deprecated
Written by
Gaurav Cheema
Updated over a week ago
Why is shift time different on carer or client roster/calendar
Shift time vs. carer or client roster
Written by
Gaurav Cheema
Updated over a week ago
Why am I getting Validation Failed when editing program?
Deprecated
Written by
Gaurav Cheema
Updated over a week ago
I keep getting error message that program cannot be edited containing invoiced or cancelled shifts.
Deprecated
Written by
Gaurav Cheema
Updated over a week ago
If carer calls in sick, how can I re-assign shift?
Replacing a carer on shift in scheduler. Drag and drop or edit.
Written by
Gaurav Cheema
Updated over a week ago
Why is Override Award not used for Timesheet when Override Hours is also used in Allowances
Why is override award not used in Timesheet when override hours allowance is chosen
Written by
Gaurav Cheema
Updated over a week ago
How to back date a shift?
(Deprecated) Ability to back date shifts is always useful, in this article you will learn to back date shifts
Written by
Gaurav Cheema
Updated over a week ago
Carers
Archive or Unarchive a carer or staff
How to archive and unarchive a carer or staff member and common issues that prevent it
Written by
Cécile Caminade
Updated over a week ago
What happens if staff forgets to clockout?
How is timesheet impacted if Clockout is missing
Written by
Gaurav Cheema
Updated over a week ago
Can carer change their personal details?
Updating your personal details
Written by
Gaurav Cheema
Updated over a week ago
How do I know that carer or office user has accepted ShiftCare invitation?
Written by
Gaurav Cheema
Updated over a week ago
Invoices
How do I send an invoice to someone other than a client's primary contact or carer?
Written by
Gaurav Cheema
Updated over a week ago
Use Invoice summary for bookkeeping purposes?
Creating single journal entry in your accounting system based on invoices generated within ShiftCare.
Written by
Gaurav Cheema
Updated over a week ago
How does tax inclusive and tax exclusive work?
Understanding taxes within ShiftCare
Written by
Gaurav Cheema
Updated over a week ago
When paid invoice is shown as overdue/unpaid?
Adjust rounding threshold
Written by
Gaurav Cheema
Updated over a week ago
How do I send invoice to multiple recipients
Send the same invoice to multiple contacts or emails so they all receive a copy of the invoice
Written by
Gaurav Cheema
Updated over a week ago
What are my options when client does not receive Invoice email from ShiftCare?
When you email client an invoice from ShiftCare but they do not receive it
Written by
Gaurav Cheema
Updated over a week ago
Email invoice
Invoice email status or who can email the invoice. What is reply to email for invoices
Written by
Gaurav Cheema
Updated over a week ago
Clients
Edit, delete or replace notes and images placed in the notes
When a carer has added notes for a client admin users can edit the notes and change images
Written by
Ian Deshays
Updated over a week ago
How do I upload documents?
Client document management
Written by
Gaurav Cheema
Updated over a week ago
Why is shift highlighted in red on client billing report?
When shift is highlighted in red on client billing report
Written by
Gaurav Cheema
Updated over a week ago
Share roster with Client
Share recurring service roster with your Clients
Written by
Gaurav Cheema
Updated over a week ago
Unable to update client funds
Client funds management
Written by
Gaurav Cheema
Updated over a week ago
Mobile App
How can I check version of ShiftCare App?
ShiftCare app version
Written by
Gaurav Cheema
Updated over a week ago
Why are shifts showing up in different timezone?
Shifts in your app are probably showing up for a different timezone
Written by
Andras Helyes
Updated over a week ago
How do I update ShiftCare App?
Updating your ShiftCare app
Written by
Gaurav Cheema
Updated over a week ago
Subscription
Fix error message: Number of users can not be greater than max subscription limit.
Upgrade subscription to add more carers to your account
Written by
Gaurav Cheema
Updated over a week ago
ShiftCare Connect
How do clients/members access ShiftCare connect?
Overview of how ShiftCare Connect looks for clients, their contacts or third parties to access the client's calendar
Written by
Gaurav Cheema
Updated over a week ago
How can eligible members/clients request service?
Written by
Gaurav Cheema
Updated over a week ago
How to accept client/member invite for ShiftCare Connect?
Connect
Written by
Gaurav Cheema
Updated over a week ago