It is common to have staff who work in the office or in an indirect way with clients.
For the Scheduler to consider the shift as booked (not pending), a shift does need a staff member and a client assigned to it.
In this situation, you can create a client named "Office" or "Admin", after your organisation or something that makes sense to your team.
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You are then able to create the shift for your office staff and add the new client to the shift.
It's also recommended to add a new shift type of "Office" or "Admin" so it stands out in your roster and you can distinguish which shifts are support-related and which ones are office/admin related.
Additionally, you might want to add a "No Charge" price or rate, which will allow you to work out how much the office time costs the business.