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Fix error message: Number of users can not be greater than max subscription limit.
Fix error message: Number of users can not be greater than max subscription limit.

Upgrade subscription to add more carers to your account

Ian Deshays avatar
Written by Ian Deshays
Updated over a week ago

When you reach your subscription limit for the number of users/staff within your account, you'll get this error message below:

Number of users can not be greater than max subscription limit.

In order, to fix this issue please get in contact with your Account Manager who can help increase your staff/client subscription limit. 

If your role is Admin, you can adjust the number of licenses available by following the steps in the article: Increase the number of staff licenses - upgrade subscription

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