When adding/updating office-staff profiles, roles are a mandatory element that determines user access level. Access level determine:

  • What ShiftCare features office-staff/user has access to

  • What activity can be performed on those features (this can range from able to view to edit/update/add/archive information within the feature)

Thus, it is crucial to assign appropriate roles to all your team members.

Assigning Roles:

In order to assist with determining which role to assign to each member, below is a brief summary of the most commonly assigned roles:

  • Admin: Highest access level. Can edit/add/update/archive any information on any feature.

  • Coordinator: This access is for Team leaders/coordinators. Staff with this access can manage client details.

  • HR: This access is more Staff access heavy. This access can be given to your human resources team.

  • Ops: This is similar to Admin except no access to invoicing or billing reports. Perfect if you want your team to manage all aspects except financial data.

  • Office Support: This is ideally for office admins, particularly for the finance team as this role focuses on creating invoices.

  • Carer: The majority of users have this role, it is specifically assigned to people with the role of care-workers, support workers or carers.
    This allows the users to manage their available time and access shift information (add notes, clock in/clock out, view client documents and view general shift information (description/date/time/location/client name/)).

  • Kiosk: This access is for group homes. Please click on this link in order to learn more about it.

For a more detailed outline please refer to the tables provided below. The tables below outline the access level of each user type:

✅ Full access

❌ No access





Office Support









Manage funds




Partial **

Partial ***

Partial **

Account Setting

👉🏽 Level of access decreases left to right. Lower access level role cannot invite or change access of a higher role. E.g. Ops cannot change Admin to Ops but reverse is possible.

* Cannot create bulk invoices (a Pro or Premium subscription feature) but can create them through the client's billing report.

** No financial reports shown.

*** No staff management report types (e.g. timesheet and KPI).

† View only, cannot create shifts.

SMS messages 💬 Bulk SMS messages can only be sent by those with Admin role.

With the exception of the Ops role, only Admin role has access to the Account menu. The Ops role can access Reminders.

Further reading

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