Manage carers & office users

The complete Admin's guide for managing all carer and office user information and credentials.

32 articles

Written by Andrew and Ian Deshays

SCHADS Award & HR Compliance webinar

A Summary of Changes to the Social, Community, Home Care and Disability Services (SCHADS) Industry Award

Written by Andrew. Updated over a week ago

Webinar - Staying Up to Date: Attract, Retain & Engage Your Team

Relieve the anxiety & stress around managing your team as Belinda covers how to get your staff management in tip-top shape.

Written by Andrew. Updated over a week ago

Add unavailability through Scheduler

As an office user / admin adding or decline unavailable time booked

Written by Ian Deshays. Updated over a week ago

Notify Attendance Approval - Staff details settings

What does the Notify Attendance Approval setting do on the staff (carer role) details page control

Written by Ian Deshays. Updated over a week ago

Verify Carer Attendance

How to verify carer attendance on a shift in scheduler

Written by Ian Deshays. Updated over a week ago

Roles

There are different roles users can have in ShiftCare depending on their access requirements.

Written by Ian Deshays. Updated over a week ago

Document Hub - upload forms, policies & procedures for easy access for carers

Through the app carers can access policies & procedures within Document Hub

Written by Ian Deshays. Updated over a week ago

Create "No Access" Carer

A guide on how to create "No Access" carers i.e. they won't count towards subscriber fees.

Written by Ian Deshays. Updated over a week ago

Resend invitation to carer

Re send invite to carer to join ShiftCare

Written by Ian Deshays. Updated over a week ago

How to invite carers to use ShiftCare

An overview of how to send carers an invitation link to use ShiftCare as part of your organisation.

Written by Ian Deshays. Updated over a week ago

Re-invite carer/staff to ShiftCare or get a token invalid error?

If new staff member are getting token invalid error, follow this article to re-send the invite and rectify the problem

Written by Ian Deshays. Updated over a week ago

Carer timesheets

How to access, view, verify carer timesheets. Print, download and approve or reject all.

Written by Ian Deshays. Updated over a week ago

Carer communications

ShiftCare offers the opportunity to email or SMS staff from within the application.

Written by Ian Deshays. Updated over a week ago

Managing carer documents

A guide outlining steps to upload carer certifications, compliance & qualifications with expiry dates.

Written by Ian Deshays. Updated over a week ago

Staff access on app to view their documents

Staff can view their certificates and other documents through the app, this article shows you how to enable access to the documents

Written by Ian Deshays. Updated over a week ago

Teams

Manage teams to group staff into various teams. Teams can be based on skill, client experience, location and so on. Simply drag and drop.

Written by Ian Deshays. Updated over a week ago

Attendance threshold

Manage clockin and clockout thresholds for your carers or care workers for timesheet approval purposes

Written by Ian Deshays. Updated over a week ago

Exporting Verified Timesheets for Payroll Processing

Written by Ian Deshays. Updated over a week ago

Exporting Timesheet to KeyPay / Quickbooks Payroll

Sending timesheet information from ShiftCare to KeyPay or Quickbooks

Written by Ian Deshays. Updated over a week ago

Exporting Timesheet for MYOB Payroll Processing

Written by Ian Deshays. Updated over a week ago

Trouble Shooting

12 articles

Written by Ian Deshays and Andrew