Manage carers & office users
The complete Admin's guide for managing all carer and office user information and credentials.
32 articles
Written by Andrew and Ian Deshays


SCHADS Award & HR Compliance webinar
A Summary of Changes to the Social, Community, Home Care and Disability Services (SCHADS) Industry Award
Written by Andrew. Updated over a week ago
Webinar - Staying Up to Date: Attract, Retain & Engage Your Team
Relieve the anxiety & stress around managing your team as Belinda covers how to get your staff management in tip-top shape.
Written by Andrew. Updated over a week ago
Add unavailability through Scheduler
As an office user / admin adding or decline unavailable time booked
Written by Ian Deshays. Updated over a week ago
Notify Attendance Approval - Staff details settings
What does the Notify Attendance Approval setting do on the staff (carer role) details page control
Written by Ian Deshays. Updated over a week ago
Verify Carer Attendance
How to verify carer attendance on a shift in scheduler
Written by Ian Deshays. Updated over a week ago
Roles
There are different roles users can have in ShiftCare depending on their access requirements.
Written by Ian Deshays. Updated over a week ago
Document Hub - upload forms, policies & procedures for easy access for carers
Through the app carers can access policies & procedures within Document Hub
Written by Ian Deshays. Updated over a week ago
Create "No Access" Carer
A guide on how to create "No Access" carers i.e. they won't count towards subscriber fees.
Written by Ian Deshays. Updated over a week ago
Resend invitation to carer
Re send invite to carer to join ShiftCare
Written by Ian Deshays. Updated over a week ago
How to invite carers to use ShiftCare
An overview of how to send carers an invitation link to use ShiftCare as part of your organisation.
Written by Ian Deshays. Updated over a week ago
Re-invite carer/staff to ShiftCare or get a token invalid error?
If new staff member are getting token invalid error, follow this article to re-send the invite and rectify the problem
Written by Ian Deshays. Updated over a week ago
Carer timesheets
How to access, view, verify carer timesheets. Print, download and approve or reject all.
Written by Ian Deshays. Updated over a week ago
Carer communications
ShiftCare offers the opportunity to email or SMS staff from within the application.
Written by Ian Deshays. Updated over a week ago
Managing carer documents
A guide outlining steps to upload carer certifications, compliance & qualifications with expiry dates.
Written by Ian Deshays. Updated over a week ago
Staff access on app to view their documents
Staff can view their certificates and other documents through the app, this article shows you how to enable access to the documents
Written by Ian Deshays. Updated over a week ago
Teams
Manage teams to group staff into various teams. Teams can be based on skill, client experience, location and so on. Simply drag and drop.
Written by Ian Deshays. Updated over a week ago
Attendance threshold
Manage clockin and clockout thresholds for your carers or care workers for timesheet approval purposes
Written by Ian Deshays. Updated over a week ago
Exporting Verified Timesheets for Payroll Processing

Written by Ian Deshays. Updated over a week ago
Exporting Timesheet to KeyPay / Quickbooks Payroll
Sending timesheet information from ShiftCare to KeyPay or Quickbooks
Written by Ian Deshays. Updated over a week ago
Exporting Timesheet for MYOB Payroll Processing

Written by Ian Deshays. Updated over a week ago