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Carer Communications

ShiftCare offers the opportunity to email or SMS staff from within the application.

Ian Deshays avatar
Written by Ian Deshays
Updated over a week ago

ShiftCare offers the opportunity to email or SMS staff from within the application.

Bulk messaging staff

At times, it is necessary to send a bulk of messages to all or a group of staff. This can be sent via SMS or email. However, please note that there is a cost to send SMS messages. Also, SMS messages need to be 150 characters or less.

To do this, please kindly navigate to the staff list via the main menu: Staff β†’ List:

On the top left-hand side of the screen, select the Bulk Email or Bulk SMS options:

Once one is selected, you can compose your message and select either the whole team or a selection of staff members.

βœ‰οΈ The Bulk email feature will send the emails as if they were individually sent - similar to BCC. This means the recipients will not see who else has received the message.

SMS messages πŸ’¬ Bulk SMS messages can only be sent by those with Admin roles.

Messaging individual staff

To message a staff member directly, first, you'll need to find them using either the search function or locate them in the staff list.

Next, in the left-hand menu, you'll see a sub-menu item Communications, select this option.

Clicking on the Communications menu item will allow you to send an email or SMS directly to the individual staff member.

History of Staff Communication

To view messages sent to staff members, you should navigate to the staff member's communication history via the left-hand menu. You'll then be presented with a history of messages sent to or from the client via the ShiftCare application.

Part of it is automatically generated, while the other half can be manually updated.

Automatic entries in Communication

  • Shared shift details

  • Feedback given by support staff

  • Incident reported by support staff

  • Injury reported by support staff

  • Progress Notes submitted by support staff

  • SMS replies

  • Email Replies

  • Clock in and Clock out

  • Automatic document reminder sent to staff

  • Staff shown interest in the shift

Manual entries in Communication

  • Notes added

  • Text messages that are sent to staff

  • Emails that are sent to staff.

Click on the SMS button in order to text the staff from ShiftCare. Click Send after typing the message.

Click on the Email button in order to email the staff from ShiftCare. You can also attach a file with the email. Click Send after you are done with the email.

Upon clicking Filter Categories, the below dropdown will open. Click on the categories that you would like to view on the staff's Communication page. Hit Apply after ticking the options you'd like to add.

Upon clicking the Date Filter section, the below dropdown will open and this will help in selecting the timeframe of the loaded communication.

Staff notes from the communications history

When saving the different communication types to a staff member's communication history, only the Note type will send a message to the worker.

This is sent as an alert to the staff member via the app.

App alert to a staff member

The full message of the Note (type) is shown to the staff member via the app alert and in the app's Notification menu.

SMS reply

When an SMS is sent to staff, they can reply back to the SMS via their phone and the sender will be notified of the reply via email, the sender will also be able to view the replies on their own Communication page.

Below is an example of the email you will receive to a replay from an SMS as the sender.

The link in the email will take you to the staff member's communications history so you can check the original, sent message.

There will also be a notification at the top of the page when the reply comes through.

Clicking the notification will direct you to the SMS reply on your own Communication page.

Further reading:

Related searched terms:

  • How I can send all my staff a message

  • Message all of my staff at once

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