When your subscription is due for renewal the system will automatically take payment for the subscription costs.

If the card is declined, expired, has been stopped the payment processing system will retry the card details over 11 days - 6 emails will be sent and a warning to provide new payment details will be shown on the account.

Once a subscription remains unpaid and lapses, the subscription will need to be restarted. Information is not lost, however, access will be blocked until the new subscription is paid for.

Providing new card payment details

You can provide new card details via the subscription page for your account you should navigate via the menu, Account > Subscription.

The subscription page is available to those with the Admin role.

πŸ“ Direct debit or direct deposit payments are not available

Further reading

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