All Collections
Carers working across different states during the DST (Daylight Saving Time)
Carers working across different states during the DST (Daylight Saving Time)

A guide to help companies that have their carers rostered to different clients in different states during the DST

Paul Slater avatar
Written by Paul Slater
Updated over a week ago

When local standard time (In NSW, VIC & Tas) is about to reach Sunday, 2 October 2022, 02:00 AM, clocks are turned forward 1 hour to Sunday, 2 October 2022, 03:00 AM local daylight time instead.

During DST, if you have carers who are rostered to different clients in different states, you can still use just one company account instead of having two company accounts.

You can schedule their shifts using their local time for their shifts in each state.

Case example:

The company is in QLD and some of the carers are working for clients in NSW

For example, if your carers are rostered for 4PM NSW Time, while you’re on QLD Time, you can roster them at 3PM on your system (QLD Time). Do not worry, even if you set the roster to start at 3PM, it’ll appear as 4PM on your staff’s app because they’re 1 hour in front of QLD Time.

You might also want to copy the frequently used price books and rename (or add) the new price books with “NSW” to avoid confusion.

Then after you’ve done the above, you might want to change the time arrangement so that their shifts are still using the correct rate even though you roster them using their local times.

For example: if you have a rate of $67.28 per hour that goes from 6AM - 8PM QLD Time, this means you can change the newly copied price book to use 5AM - 7PM because you’ll also roster them using this time adjustment.

⚠️ Please note that the "12 am - 6 am" of the Weekdays rate needs to be split into "11 pm - 12 am" and "12 am - 5 am" to avoid the "The end time of the Day of Week item cannot be before the start time" error when saving the price book. ⚠️

And to avoid another confusion (other than the price book modification), you can add initials to the clients’ names.

For example, if Chris Pratt is living in NSW, you can rename him to “Chris Pratt (NSW)“, this way you can know which price book to use.

Did this answer your question?