Navigate to Account > Feature Settings.

Scroll to the Instant Messaging section and toggle on your desired settings:

This is a company-wide chat; all staff will see and can chat in this channel.

Any staff member on a team will see a channel for that team. For more information on how to add staff to teams, see our support documentation here.

Staff have the ability to create direct message chats with other staff.

To access messaging, click on the messaging icon on the top right of the page:

You will see General Chat (if enabled) and Team chats (if enabled).

Click New on the top right to start a new 1-on-1 chat with any staff member.

To access messaging, click on the menu button > Messaging

You will see General Chat (if enabled) and Team chats (if enabled).

Click + on the top right to start a new 1-on-1 chat with any staff member.

No, the instant messaging feature is designed for staff members only and does not support adding participants or their family members to group chats.

If this is a feature you’d find valuable, we encourage you to submit your idea or vote on existing requests here: https://feedback.shiftcare.com/

Admins can only access messages in group or individual chats that they are part of. If you are not included in a specific team or conversation, you will not be able to view those messages.

This also applies to one-on-one (private) chats between staff members. Direct messages are only visible to the participants in that conversation.

Currently, ShiftCare’s Instant Messaging feature does not support exporting chat transcripts or message history.

If this is a feature you’d find useful, you can upvote an existing feature request on our Feedback Portal: https://feedback.shiftcare.com/feedback/278169