If someone else is taking on ownership responsibilities and you are the Account Owner, you can transfer ownership of the ShiftCare account by following this guide. You can also learn how to change the account owner's email address.
Checking Your Ownership Status
To check whether you are the account owner, navigate to Staff > List, then click your name.
In the Settings section, the 'Account Owner' option should be checked (there can only be one account owner). You must be the account owner to transfer ownership.
The account owner is set to the first person in an organisation to sign up for an account.
Changing / Transferring Ownership
To select a new account owner, click your name in the top-right corner of the screen, then select 'Profile'.
Click 'Edit Profile'.
Note: You can also change the account password and enable two-factor authentication on this page.
Click the 'Account Owner' drop-down menu. The list displays all possible admin staff members to whom the account can be transferred (only admin profiles can be selected as the account owner).
Select the desired member and click 'Save'.
⚠️ Important Note: You will not be able to undo this action, as it is accessible only to the account owner. If you followed these steps, you should no longer have ownership.
Changing the Account Owner's Email Address
The account owner's email address cannot be changed. Instead, we recommend creating a new admin profile using the updated email address. Once created, you can follow the steps above to transfer ownership of the ShiftCare account to the new profile.
Alternatively, you can also contact us at support@shiftcare.com with the subject line "Account Email Change" to request an account email change.
For further assistance with Changing the Account Owner or Account Email Address, please contact our Support team using online chat when you're logged into ShiftCare or email our Support team at support@shiftcare.com.