Kiosk Mode is a user type designed for use in reception areas or accommodation type scenarios whereby a tablet or shared computer is available for staff to access.
The Kiosk Mode allows staff to see the shifts at that location as well as see which clients and other staff are scheduled.
There are differences between a staff's user account and the site's kiosk user type such as:
- In Kiosk Mode staff can't apply for leave as they can do in their personal accounts as this is a general user across the site.
- In their personal accounts staff can't see other staff member's shifts or the clients also at the site.
- Kiosk Mode has read only access to the information so can't make changes other user types can however in Kiosk Mode it is possible to add notes.
Creating Areas for the Kiosk Mode:
N.B. If you don't have areas enabled on your account please contact the support team who will be able to enable them for you.
The initial step is to create two Areas one listing staff shifts the other listing client shifts. To do this under the Areas menu click on new and complete the details.
Once created you'll see the Areas listed in the menu.
If you have more than one accommodation site your naming convention might be different to this such as City West Client & City West Staff as well as City North Client and City North Staff. if you have more than one site you will likely want more than one Kiosk user to keep the information separate.
Once the areas are created your next step is to create the shifts as you normally would do.
More information on managing shifts.
Creating a Kiosk Mode User:
To use Kiosk Mode you will need to create a staff member and set their Role to Kiosk.
When creating the user, assign them to the Areas you created previously:
Before clicking on the Save button:
Note! The Kiosk user will be sent a link via email to activate their account (the same as other users) so the email address should be a valid one.
Viewing in Kiosk Mode
Using a web browser or the mobile app on a smartphone or tablet the next step is to login to the new Kiosk mode user account.
The Areas you created and associated to the Kiosk Mode user will be listed with the shift names below:
Staff will be able to navigate through the days using the familiar forward and back arrows or jump to a specific date:
Further details can be viewed when rolling over the shift:
It is also possible to log shift notes such as:
- Progress Notes
Then enter 4 digit pin. You can find this pin on your ShiftCare App, below your email id.
An overall view of the notes can be viewed when on the Dashboard selecting View TimeLine.
The TimeLine captures a history of notes for the areas.