Scheduling
Cover all shift knowledge from the basics in generating shifts to the advanced in managing attendance and shift costs.
25 articles

Written by Ian Deshays, Andrew and Paul Slater



Tabular View for Scheduler
How to access and get value from the Tabular view for Scheduler
Written by Ian Deshays. Updated over a week ago
Disable/hide colour tags in Scheduler
Find out how to minimise the visibility of the colour tags on the scheduler screen
Written by Andrew. Updated over a week ago
Manage Own Shifts
Learn how staff can create and manage their own shifts in ShiftCare
Written by Paul Slater. Updated over a week ago
Setting up SIL shifts
A guide on best practice for setting up SIL shifts to correctly charge clients and produce timesheets for staff
Written by Paul Slater. Updated over a week ago
Job Board
Make shifts available to your staff to either take or apply for using their ShiftCare mobile app
Written by Ian Deshays. Updated over a week ago
How to modify a recurring shift
There may be a requirement to change the pattern of a recurring shift. In this article we’ll show you how to achieve the required result.
Written by Andrew. Updated over a week ago
Change time increments when scheduling
An account setting controls whether you can set the shift to 15, 5 or 1 minute timeslots
Written by Ian Deshays. Updated over a week ago
Extend a recurring shift end date
Change the end date of a recurring shift to extend the program end date
Written by Ian Deshays. Updated over a week ago
Copy shift details to a new shift
Copy and paste shift details. When creating a new shift, copy the details from a previous shift to the new one
Written by Ian Deshays. Updated over a week ago
Break time explained
This article explains the impact of adding break time to a shift which can be added in Advanced edit mode
Written by Ian Deshays. Updated over a week ago
Understanding shift locations
Understanding Shift address or drop-off address/second address as well as difference between them within ShiftCare
Written by Ian Deshays. Updated over a week ago
Cancel shift workflow and rebook a cancelled shift
How to cancel a shift without charging client or charge client late cancellation fee. Rebook a cancelled shift.
Written by Ian Deshays. Updated over a week ago
How to roster a sleepover or 24 hour shift
How to roster and set up shift type sleepover or night shift, set up allowance and pay group, and roster in scheduler correctly.
Written by Ian Deshays. Updated over a week ago
How to set up a group shift or program
A guide to show how to set up a shift through advanced edit with multiple clients and/or carers for a group roster or program
Written by Ian Deshays. Updated over a week ago
Split shift through advanced edit - charge different rates for the same shift
Use advanced edit function, to charge different prices for the same shift - split a client roster to enable different pricing
Written by Ian Deshays. Updated over a week ago
Scheduler - edit shift
Edit time, date, client or carer, shift type, price book, notify staff. Advanced: multiple client/carer, KMs travelled, allowances, split.
Written by Ian Deshays. Updated over a week ago
Scheduler - recurring shift edit, cancel, delete, rebook
Here's some tips on how to edit recurring shifts and how to cancel/re-book multiple recurring shifts.
Written by Ian Deshays. Updated over a week ago
Scheduler - interface and navigation
A walk-through guide on using the new scheduler interface. How to change view, adjust shifts, create a new shift, expand all, staff order.
Written by Ian Deshays. Updated over a week ago
Scheduler - Add progress notes to a shift
A guide to explain process of entering care notes through Scheduler
Written by Ian Deshays. Updated over a week ago
Shift Types - Night Shift or Sleepover
How to set up overnight, sleepover or night shift? Getting error: Start time cannot be later than end time
Written by Ian Deshays. Updated over a week ago
Recurring shifts or roster
A detailed look at how to create a recurring shift in the Scheduler Interface.
Written by Ian Deshays. Updated over a week ago
Advertise shift
You can use this feature to send an SMS to individuals or teams regarding an available shift.
Written by Ian Deshays. Updated over a week ago
Shift types - explanation and how to add new shift types
Separate different shifts based on services, attributes or any other category based on your organisation's services
Written by Ian Deshays. Updated over a week ago
Identify pending shift reason
How to identify and resolve the cause that a shift is flagged pending. Marked with a red bar in scheduler.
Written by Ian Deshays. Updated over a week ago
Kiosk mode
User role which provides a high-level calendar view of the shifts
Written by Ian Deshays. Updated over a week ago