Scheduling

Cover all shift knowledge from the basics in generating shifts to the advanced in managing attendance and shift costs.

25 articles
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Written by Ian Deshays, Andrew and Paul Slater

Tabular View for Scheduler

How to access and get value from the Tabular view for Scheduler
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Written by Ian Deshays. Updated over a week ago

Disable/hide colour tags in Scheduler

Find out how to minimise the visibility of the colour tags on the scheduler screen
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Written by Andrew. Updated over a week ago

Manage Own Shifts

Learn how staff can create and manage their own shifts in ShiftCare
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Written by Paul Slater. Updated over a week ago

Setting up SIL shifts

A guide on best practice for setting up SIL shifts to correctly charge clients and produce timesheets for staff
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Written by Paul Slater. Updated over a week ago

Job Board

Make shifts available to your staff to either take or apply for using their ShiftCare mobile app
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Written by Ian Deshays. Updated over a week ago

How to modify a recurring shift

There may be a requirement to change the pattern of a recurring shift. In this article we’ll show you how to achieve the required result.
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Written by Andrew. Updated over a week ago

Change time increments when scheduling

An account setting controls whether you can set the shift to 15, 5 or 1 minute timeslots
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Written by Ian Deshays. Updated over a week ago

Extend a recurring shift end date

Change the end date of a recurring shift to extend the program end date
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Written by Ian Deshays. Updated over a week ago

Copy shift details to a new shift

Copy and paste shift details. When creating a new shift, copy the details from a previous shift to the new one
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Written by Ian Deshays. Updated over a week ago

Break time explained

This article explains the impact of adding break time to a shift which can be added in Advanced edit mode
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Written by Ian Deshays. Updated over a week ago

Understanding shift locations

Understanding Shift address or drop-off address/second address as well as difference between them within ShiftCare
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Written by Ian Deshays. Updated over a week ago

Cancel shift workflow and rebook a cancelled shift

How to cancel a shift without charging client or charge client late cancellation fee. Rebook a cancelled shift.
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Written by Ian Deshays. Updated over a week ago

How to roster a sleepover or 24 hour shift

How to roster and set up shift type sleepover or night shift, set up allowance and pay group, and roster in scheduler correctly.
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Written by Ian Deshays. Updated over a week ago

How to set up a group shift or program

A guide to show how to set up a shift through advanced edit with multiple clients and/or carers for a group roster or program
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Written by Ian Deshays. Updated over a week ago

Split shift through advanced edit - charge different rates for the same shift

Use advanced edit function, to charge different prices for the same shift - split a client roster to enable different pricing
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Written by Ian Deshays. Updated over a week ago

Scheduler - edit shift

Edit time, date, client or carer, shift type, price book, notify staff. Advanced: multiple client/carer, KMs travelled, allowances, split.
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Written by Ian Deshays. Updated over a week ago

Scheduler - recurring shift edit, cancel, delete, rebook

Here's some tips on how to edit recurring shifts and how to cancel/re-book multiple recurring shifts.
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Written by Ian Deshays. Updated over a week ago

Scheduler - interface and navigation

A walk-through guide on using the new scheduler interface. How to change view, adjust shifts, create a new shift, expand all, staff order.
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Written by Ian Deshays. Updated over a week ago

Scheduler - Add progress notes to a shift

A guide to explain process of entering care notes through Scheduler
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Written by Ian Deshays. Updated over a week ago

Shift Types - Night Shift or Sleepover

How to set up overnight, sleepover or night shift? Getting error: Start time cannot be later than end time
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Written by Ian Deshays. Updated over a week ago

Recurring shifts or roster

A detailed look at how to create a recurring shift in the Scheduler Interface.
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Written by Ian Deshays. Updated over a week ago

Advertise shift

You can use this feature to send an SMS to individuals or teams regarding an available shift.
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Written by Ian Deshays. Updated over a week ago

Shift types - explanation and how to add new shift types

Separate different shifts based on services, attributes or any other category based on your organisation's services
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Written by Ian Deshays. Updated over a week ago

Identify pending shift reason

How to identify and resolve the cause that a shift is flagged pending. Marked with a red bar in scheduler.
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Written by Ian Deshays. Updated over a week ago

Kiosk mode

User role which provides a high-level calendar view of the shifts
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Written by Ian Deshays. Updated over a week ago