ShiftCare

Find out how to minimise the visibility of the colour tags on the scheduler screen

Disable/hide colour tags in Scheduler

How to access and get value from the Tabular view for Scheduler

Tabular View for Scheduler

A guide on best practice for setting up SIL shifts to correctly charge clients and produce timesheets for staff

Setting up SIL shifts

Learn how staff can create and manage their own shifts in ShiftCare

Manage Own Shifts

Make shifts available to your staff to either take or apply for using their ShiftCare mobile app

Job Board

There may be a requirement to change the pattern of a recurring shift. In this article we’ll show you how to achieve the required result.

How to modify a recurring shift

An account setting controls whether you can set the shift to 15, 5 or 1 minute timeslots

Change time increments when scheduling

Change the end date of a recurring shift to extend the program end date

Extend a recurring shift end date

Copy and paste shift details. When creating a new shift, copy the details from a previous shift to the new one

Copy shift details to a new shift

This article explains the impact of adding break time to a shift which can be added in Advanced edit mode

Break time explained

Understanding Shift address or drop-off address/second address as well as difference between them within ShiftCare

Understanding shift locations

How to cancel a shift without charging client or charge client late cancellation fee. Rebook a cancelled shift.

Cancel shift workflow and rebook a cancelled shift

How to roster and set up shift type sleepover or night shift, set up allowance and pay group, and roster in scheduler correctly.

How to roster a sleepover or 24 hour shift

A guide to show how to set up a shift through advanced edit with multiple clients and/or carers for a group roster or program

How to set up a group shift or program

Use advanced edit function, to charge different prices for the same shift - split a client roster to enable different pricing

Split shift through advanced edit - charge different rates for the same shift

Edit time, date, client or carer, shift type, price book, notify staff. Advanced: multiple client/carer, KMs travelled, allowances, split.

Scheduler - edit shift

Here's some tips on how to edit recurring shifts and how to cancel/re-book multiple recurring shifts.

Scheduler - recurring shift edit, cancel, delete, rebook

A walk-through guide on using the new scheduler interface. How to change view, adjust shifts, create a new shift, expand all, staff order.

Scheduler - interface and navigation

A guide to explain process of entering care notes through Scheduler

Scheduler - Add progress notes to a shift

How to set up overnight, sleepover or night shift?
Getting error: Start time cannot be later than end time

Shift Types - Night Shift or Sleepover

A detailed look at how to create a recurring shift in the Scheduler Interface.

Recurring shifts or roster

You can use this feature to send an SMS to individuals or teams regarding an available shift.

Advertise shift

Separate different shifts based on services, attributes or any other category based on your organisation's services

Shift types - explanation and how to add new shift types

How to identify and resolve the cause that a shift is flagged pending. Marked with a red bar in scheduler.

Identify pending shift reason

User role which provides a high-level calendar view of the shifts

Kiosk mode

It is possible to split your mileage over multiple participants on group shifts. This will allow you to invoice each participant separately

Split mileage for group shifts

This article helps with how to do Support Coordination services with ShiftCare.

Support Coordination with ShiftCare

Obtain a client's signature to verify a service was completed by having the client sign directly in the Carer's ShiftCare mobile app

Client Signatures - verify services with confidence

Ian Deshays

Andrew

Paul Slater

Cover all shift knowledge from the basics in generating shifts to the advanced in managing attendance and shift costs.

Scheduling

Need more help? Email us at support@shiftcare.com

Find answers and get help from Intercom Support and Community Experts

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Title

Track the progress of all tickets related to your company

Tickets portal

{assigneeName} needs more information from you