Activity Logs provide a detailed audit trail of changes made within your ShiftCare account. Whether you need to investigate a specific shift update or review global activity, these logs offer full visibility for compliance, error checking, and historical tracking.
The Activity Log feature is available only on Premium and Enterprise plans.
Account Activity Log
The Account Activity Log allows you to see every update made across the system in one place, including:
Action: What was changed (previous vs. new value)
Performed By: Who made the action
Date: When it occurred
You can filter this view to focus specifically on the resource you want to track.
Navigate to Account > Activity Log from the sidebar menu.
Select the Resource Type you want to focus on, and add a date range if needed.
At the moment, we only provide the following data to choose from the Resource Type dropdown:
User
Client
Account
Setting
Setting (ShiftType)
Setting (NoteTemplate)
Setting (Holiday)
Shift
Setting (Advanced Client Detail Heading)
Setting (Integration)
Setting (Job Title)
Setting (Client Type)
Teams
Allowance
Prices
Pay Group
Click 'View' to see more details about the change.
Shift-Level Logs (Shift Drawer)
If you are looking for the history of a specific shift, you can view information directly from the Scheduler without navigating away.
Activity Log
Open the Scheduler and click on a shift to open the details drawer. Scroll down to the 'Log' tab. This tab displays a chronological feed of all the changes made to this specific shift.
This makes it easy to track the full history of a shift, spot errors, or answer questions about when and why something changed.
Note: Audit history older than 6 months is not displayed in the app for the Activity Log and Shift Log features.
This data is not deleted; it is securely archived and can be retrieved upon request for compliance or support purposes.
If you need access to archived audit history, please contact our support team.
Events
Open the Scheduler and click on a shift to open the details drawer. Scroll down to the 'Events' tab. This tab displays a chronological feed of the events that happen within the shift, such as log in and log out times, added notes, etc.
Click 'View More' to open the whole history of shift events, which you can filter by start and end dates.
You can also summarise notes using AI by clicking '⭐ Summarise Notes'. This will generate an AI summary that you can then add as a Progress Note.
Signatures
Open the Scheduler and click on a shift to open the details drawer. Scroll down to the 'Signatures' tab. This tab displays the signature/s gathered during the shift.
For further assistance with Activity Logs for Shift Tracking, please contact our Support team using online chat when you're logged into ShiftCare or email our Support team at support@shiftcare.com.