Overview
Your success and growth with the platform are important to us. We’re continually working to offer new ways to provide you with the help and support you need.
In this article, we’ll cover all the resources available to you and the best ways to access support when you need it.
Chat Support
The best way to get support is to simply reach out! If you have any questions or concerns, you may reach out to our Support team by following these steps:
Log in to ShiftCare.
On the platform, click the blue chat bubble located at the lower left side of your screen.
This will open a dialogue box with helpful articles. To message our Support team, click the 'Chat with us' button.
This will connect you to our Support team. Type a message in the provided space, then click the blue arrow icon to send it.
Please feel free to provide as many details as you can. For technical inquiries, you can attach screenshots using the paper clip icon.
Our Support team will reply immediately within support hours.
You can also reach out to us through email at support@shiftcare.com.
Our Support Hours
Standard AU hours for live chat support are:
Monday to Friday: 9 AM to 8:30 PM AEST
Saturday to Sunday: 9 AM to 5 PM AEST
Standard AU hours for voice support are:
Monday to Friday: 9 AM to 5 PM AEST
We reply immediately within these hours, but you are free to leave a message anytime. Our Support team works hard to answer your queries and provide solutions as soon as possible.
Help Center
We also have a Help Center housing a library of Help articles that are available to you and your team.
It’s a big library! If there is a specific topic you need help with, you can run a keyword search at the top of the page.
Accessing the Help Center
There are three ways to access the Help Center.
Follow this link.
Open the support widget. When you open the chat bubble to reach out to support, you can run a search for help center articles, too:
Click the question mark icon in the platform’s upper right corner.
YouTube
We also offer a library of video resources on YouTube. You can search by keywords to find what you need, and there’s a lot to explore!
It’s a great place to learn more about ShiftCare, dive into a specific feature, or figure something out on your own.
To navigate our YouTube channel, follow these steps:
Go to our YouTube channel.
Navigate through the Videos and Playlists tab and find what you need.
You can also run a search for video topics within the channel through the in-channel search bar.
ShiftCare Learning Centre (Webinars)
You can learn more about how to use ShiftCare through our webinars, available on the ShiftCare Learning Centre: https://shiftcare.com/webinars
Below is a quick guide on how to navigate and make the most of the page.
Register for a Webinar
We host fortnightly webinars covering product updates and feature highlights, along with occasional special sessions.
To register:
Click “Attend This Webinar” on the session you’re interested in
Follow the prompts to secure your spot
Watch Past Webinars
All webinar sessions are recorded, so you can catch up anytime.
To access recordings:
Scroll down the Learning Centre page
Click on a webinar title to open it
Each webinar page includes:
The recording
Host information
A summary of topics covered
Search for a Specific Topic
To find a webinar on a specific topic:
Browse by selecting a topic category, or
Use the search bar to enter keywords
This makes it easy to quickly locate relevant sessions based on your needs.
Product Updates
We release new features regularly, often every week. To stay up to date with the latest improvements and enhancements, visit our Product Releases page:
https://shiftcare.com/releases
Product Feedback
Can’t find the feature you’re looking for in our recent releases? It may not be available yet. You can submit a new feature request or support existing ideas by voting on our Feedback page: https://feedback.shiftcare.com/
How to Navigate the ShiftCare Feedback Portal
Search for existing requests
Enter keywords related to the feature you’re looking for to check if it has already been suggested.Vote on existing posts
If you find a relevant request, you can support or oppose it by using the upvote or downvote arrows next to the post.Use filters to explore posts
Apply filter options to sort posts by trends or status.Submit a new request
If the feature hasn’t been suggested yet, you can create a new post to share your idea.
For further assistance with Getting Support, please contact our Support team using online chat when you're logged into ShiftCare, or email our Support team at support@shiftcare.com.