To start off with Support Coordination, there are some things that you need to have.

These are the price books that you need to have for Support Coordination.

07_001_0106_8_3
Support Coordination Level 1: Support Connection

​07_002_0106_8_3
Support Coordination Level 2: Coordination Of Supports

07_004_0132_8_3
Support Coordination Level 3: Specialist Support Coordination

For further information on importing NDIS Price Guides, please review the article here: Import NDIS Price Guide.

Since some activities are included in Support Coordination, these activities are billed in 15-minute increments.

To help filter things better, we recommend setting up Shift Types based on the activities above. Examples below:

The article attached below explains further details about Shift Types.

Shift Types - Explanation

When invoicing, the invoices must include the Shift Type, Client Name, Shift Date, Shift End and Start Times, Price Books Name, and the Price Book Reference Number. An example of the invoice item description is included below.
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​How to Customize Invoice Item Description

{client} @ {shift_date} {shift_start_time} - {shift_end_time}

[{price_book}] [{price_ref_no}] ({shift_type})

The screenshot below shows an example of an invoice using the invoice item description listed above.

Teams can be set up for the Coordinator, and linking the teams to the client will help filter the Scheduler so that the coordinators can focus on the clients they manage.
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Teams Feature

Attached Teams to Clients

The workflow would be that when the coordinator uses the Scheduler, they can filter the client view just to see their clients. They then can create a shift for their activity and, once saved, re-open the shift to add a private note against it.

Here is an article for further information on Private Notes.

There are a few ways you can view private notes in ShiftCare. First, you can access the private notes by clicking the shift in question and scrolling down on the shift until you see the Events sections; the private notes are marked in yellow to differentiate them from normal progress notes.

Secondly, you can access the client's communication page to view all types of communication the client has within ShiftCare.

Here is an example of a private note on the client's communication page.

Depending on your preference, the Coordinator or the Ops roles are typically used for Support Coordinators. See Roles in ShiftCare.

If you would like to create shifts quickly, you can use the Copy Shift feature to recreate shifts of a similar type and then drag and drop to move and reassign the shift.

See Copy Shift Details to a New Shift

If your account is on the Premium plan, we recommend using the Task Management feature. It was built specifically to log non-face-to-face billable tasks without cluttering the Scheduler. If you are on a standard plan, you will need to use the method outlined in this article.

Yes. Both the Task Management feature and the traditional method allow you to link NDIS price books to your logged time and generate invoices successfully.

To upgrade your account to the Premium plan, please contact our Support team using online chat or email us at support@shiftcare.com.

For further assistance with Support Coordination with ShiftCare, please contact our Support team using online chat when you're logged into ShiftCare or email our Support team at support@shiftcare.com.