The MCP feature is only available on the ShiftCare Premium subscription plan
The Model Context Protocol (MCP) enables you to securely connect your ShiftCare account to external AI assistants such as Claude. Once connected, you can ask the AI to fetch, summarise, or analyse your live ShiftCare data (such as shifts, clients, and rosters) simply by chatting with it.
This feature is part of our initial rollout. This release is primarily designed to enable the underlying technology. While UI connections are available for Claude, some setup methods require technical knowledge and comfort using a command-line interface.
Method 1: Connecting via Claude Web and Desktop
Add ShiftCare as a Custom Connector (Organization Admin Only). This is a one-time setup. Once added, the connector becomes available to all members of your Claude organisation.
ShiftCare is not a native Anthropic partner connector, so it will not appear in the default Claude list. A Claude Organization Admin must add it first by following the steps below.
Go to claude.ai and click your profile icon in the bottom-left corner.
Select Organization Settings.
Click 'Connectors'.
Click Add > Custom > Web.
Enter the following details based on your region:
Name: ShiftCare [Your Region] (e.g., ShiftCare Australia)
Transport: HTTP
URL: Enter the URL for your region:
Click 'Add'.
Next, team members can now connect their ShiftCare accounts. Once the Admin has added the connector, each team member must link their own ShiftCare credentials.
Go to claude.ai or open the Claude desktop app.
Click your profile icon and select Settings.
Open the Connectors tab, find the ShiftCare connector in the list, and click 'Connect'.
A browser window will open. Choose your region when prompted.
Enter your ShiftCare email and password.
You'll be redirected back to Claude to approve the access request. Click 'Allow Access'. If you have access to multiple ShiftCare accounts, Claude may ask you to choose which one to use when you first run a query.
Method 2: Connecting via Command Line (CLI)
For developers and technical users, you can connect the MCP server directly via Claude Code or OpenAI Codex.
Claude Code (by Anthropic):
Run the following command in your terminal for your specific region:
# 🇦🇺 Australia
claude mcp add --transport http shiftcare-au https://mcp.au.shiftcare.com/mcp
# 🇬🇧 UK
claude mcp add --transport http shiftcare-uk https://mcp.uk.shiftcare.com/mcp
# 🇺🇸 US
claude mcp add --transport http shiftcare-us https://mcp.us.shiftcare.com/mcp
# 🇨🇦 Canada
claude mcp add --transport http shiftcare-ca https://mcp.ca.shiftcare.com/mcp
💡 By default, mcp add is tied to the directory you’re working in. You can alternatively pass --scope project (kept as .mcp.json in your working directory, suitable for sharing with teammates) or --scope user (global, in ~/.claude.json).
How to Prompt and Use the AI
Once connected, you can ask your AI agent for information directly in any conversation.
Important: Always mention "in ShiftCare" or "via ShiftCare" in your prompt so the AI knows it needs to use the MCP tool to fetch your data.
Example Prompts:
"Show me my shifts in ShiftCare."
"List all active clients in ShiftCare."
"Show me upcoming shifts for [Client Name] for the next 3 days via ShiftCare."
The AI agent will decide when and how to use the tools available in the ShiftCare MCP on your behalf.
The first time you interact with the MCP in a chat, the agent will redirect you to log in. You will need to choose which region your account exists in, and then log into that account. Once you’ve authenticated, your AI agent will not prompt you again until your session expires.
If you're looking to use a different AI assistant, read our guides on Connecting ShiftCare MCP to ChatGPT or Connecting ShiftCare MCP to Microsoft Copilot.
Need inspiration for what to ask? Check out our ShiftCare MCP Prompt Library for a comprehensive cheat sheet of questions and commands you can use to fetch, analyse, and update your data.
For further assistance with Integrating ShiftCare with Claude using MCP, please contact our Support team using online chat when you're logged into ShiftCare or email our Support team at support@shiftcare.com.