To access ShiftCare Connect please use connect.shiftcare.com

💡 Note: The client (or their primary carer, provider, etc.) should have received and accepted the invitation to ShiftCare Connect.

In this article we cover:

To make a service booking, click on “New Service” located at the top right of the calendar.

On clicking “New Service”, the below page will open.

Choose the shift date, start and end times. The location is by default set as your home location. You can change the address if the shift is happening at a different location. Please write a detailed description of the shift for our staff and hit Submit.

Once saved, the shift will be displayed. You can make an adjustment by clicking the Edit button.

At this point clicking on the "Request Staff" button will allow them to pick a staff member. The "Favourites Only" option shows any staff member who has worked with the client in the last 6 months.

Once the staff member has been selected they will be sent an email and in-app notification to confirm the shift. This works in the same way as when someone from the office team ticks "Confirmation Required" while adding a shift. Until the staff member accepts the shift via the app it is listed in the schedule as pending.

Via an in-app notification the staff member selected will get a notification to alert them they have been selected for the shift.

On opening the shift they will have the option to accept of decline the shift.

If you receive this warning message, it means you do not have access to request a service. Your permissions will need adjusting so that it is not set to Read Only.