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How can eligible members/clients request service?
How can eligible members/clients request service?

Create shifts through ShiftCare Connect

Ian Deshays avatar
Written by Ian Deshays
Updated over a week ago

In order to log in to ShiftCare connect, please type in the address bar, or click this link. Put your login details. It will then take you to the below page.

💡 Note: The client (or their primary carer, provider, etc.) should have received and accepted the invitation to ShiftCare Connect and should not have "Read Only" access.

To make a service booking, click on “New Service” located at the top right of the calendar.


On clicking “New Service”, the below page will open.

Choose the shift date, start and end times. The location is by default set as your home location. You can change the address if the shift is happening at a different location. Please write a detailed description of the shift for our staff and hit Submit.


Once saved, the shift will be displayed. You can make an adjustment by clicking the Edit button.


At this point clicking on the "Request Staff" button will allow them to pick a staff member. The "Favourites Only" option shows any staff member who has worked with the client in the last 6 months.

Once the staff member has been selected they will be sent an email and in-app notification to confirm the shift. This works in the same way as when someone from the office team ticks "Confirmation Required" while adding a shift. Until the staff member accepts the shift via the app it is listed in the schedule as pending.

📝 This process doesn't send a notification to the admin/office team.


Warning - Request not allowed: You do not have permission to create New Service.

If you receive this warning message, it means you do not have access to request a service.

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