This article explains each toggle and option in the Time and Attendance section of your account settings. These settings are important because they control various thresholds and functionalities of your staff's day-to-day shift attendance process.
To access your settings page, navigate to Account > Settings from the sidebar menu.
Scroll down to the Time and Attendance section. Click 'Edit' to make changes.
There are 23 settings in the Time and Attendance section. Below is an explanation of what each setting in this section means for your team:
Enable unavailability: Toggle this on to allow staff to set unavailability periods in the mobile app.
Unavailability notice period: Specify the number of days' notice staff must provide when submitting unavailability.
Clockin location check: Toggle this on to enable location-based clock-in via the mobile app. The ShiftCare platform uses the Google Maps API service to validate address locations.
Allow clockin outside of location radius: Toggle this on to allow staff to clock in/out outside the designated location radius. Location sharing must be enabled on their device.
Clockin radius: Set the maximum distance (in feet) a staff member can be from the shift location when clocking in or out.
Clockin need to know enabled: When enabled, staff will see a pop-up message with the client's need to know information displayed upon clocking in.
Attendance threshold in minutes: Indicate the time window you will allow at the beginning of a shift for staff to clock in without being considered late.
Auto approve shift if clockin/out were successful: Toggle this on to auto-approve a shift if the staff clocks in and out successfully.
Auto clock in/out for sleepover shifts: When enabled, carers only need to clock in at the start of their first shift and clock out at the end of their last shift. The system automatically fills in the clock-out for the pre-sleep shift and the clock-in and out for the overnight shift.
Enable rules-based clock in/out approval: When a staff member has both a scheduled time and a clocked time, the system picks the most appropriate time to use, capping clocked times to the scheduled window so you're not paying for time outside the shift.
Show timesheet approval status in app: Toggle this on to display whether a shift is 'approved' or 'pending approval' in the My Timesheet section of the mobile app.
Timesheet precision: Indicate, in decimal points, how precise you'd like the attendance times to be in your timesheet.
For example, 2 decimal points mean that attendance will be accurate to the minute (2:11, 2:18), while 1 decimal point would be by 10-minute increments (2:10, 2:20).
Pay rate is based on: Choose whether you'd like the pay rate to be based on the shift's:
Start Time: Staff will be paid for time worked from the time they clock in.
End Time: Staff will be paid for the time worked from the scheduled shift start time to the clockout time.
Clockin alert: Toggle this on to send a notification with a predefined message to the staff upon successful clock-in to their shift.
Clockin alert message: Customize the message that staff will receive when they clock in.
Late clockin notification: When enabled, an email will be sent 10 minutes after a rostered shift has commenced if the staff assigned to the shift has not clocked in yet.
Maximum early clockin time: Define exactly how many minutes before a scheduled shift start time a carer is permitted to clock in. Accepted value is between 10 and 720 (minutes).
Maximum late clockout time: Define exactly how many minutes after a scheduled shift end time a carer is permitted to clock out. Accepted value is between 10 and 720 (minutes).
Payroll software: Indicate which payroll software you are using from the dropdown list.
Declined Shift Flow
Decline assigned shifts: Toggle this on to allow staff to decline an assigned shift after accepting it.
Decline window for accepted shifts: Set a time window before the start of a shift during which staff can decline a previously accepted shift.
Declined shifts automatically added to job board: Toggle this on to automatically add declined shifts to the Job Board.
Allow carer to clock-in/out via web: Toggle this on to allow staff and admin users to clock in and out of their assigned shifts directly from the web portal.
Please don't forget to click 'Save' after making the necessary changes.
For further assistance with Time and Attendance Settings, please contact our Support team using online chat when you're logged into ShiftCare or email our Support team at support.northamerica@shiftcare.com.