Application Form
In order to authorise ShiftCare to make submissions on your behalf to Proda, you need to fill out the following form:
đ Note: PRODA integration is only available on Premium plans.
Claims Submission
To view previously submitted claims, navigate to Invoices > NDIS Claims from the sidebar menu. All past submissions will be listed by batch.
To submit a new claim, click the 'Submit New Claim' button located at the top right corner of the screen.
Submitting a New Claim
On the Submit New Claims page, youâll see a table listing all invoices that are ready for claim submission. Invoices are grouped by client for easier navigation. You can also apply filters such as Client and Issue Date to narrow down the list.
Once you're ready, select the clients you want to submit claims for by ticking the corresponding checkboxes, then click 'Submit Selected Claims'.
You can refresh the submission status at any time by clicking the refresh icon next to the status indicator.
Understanding Claim Failures
There are two types of claim failures:
1. Submission Failure
If a claim fails at the time of submission, the entire batch will be marked as Failed.
Each failed line item will include an error message indicating the issue. Please make sure to follow the instructions provided in the error message. Here are some examples:
Service is missing. Ensure a service is configured under Account Settings > Prices before submitting your claim.
Support Item Number doesn't exist. Please refer to the Catalogue.
2. Post-Submission Rejection
These failures occur when claims are rejected by the NDIS after submission.
You can view the rejection reason by hovering over the Rejected status of the affected claim. Please make sure to follow the instructions provided in the error message. Here are some examples:
Service Booking does not exist. -- How to fix this error: Please make sure you have a valid service booking on PRODA for the specific price book (service) you're trying to claim.
Claim can't be processed. There are multiple fields which need checking. Please check all information and resubmit or contact us.
This support item is not allowed for this claim type selection.
Frequently Asked Questions (FAQs)
How long does it take for NDIS claims to be processed?
NDIS typically processes submitted claims within 2â7 days. Once the claim status is updated in the PRODA portal, the status in ShiftCare will update automatically.
If your claim status has not changed in PRODA after 7 days, we recommend contacting NDIS directly for an update.
If the claim status has been updated in PRODA but is still showing as pending in ShiftCare, please contact our Support team for assistance.
For further assistance with Submitting and Managing NDIS Claims via Proda (Proda Invoicing Integration), please contact our Support team using online chat when you're logged into ShiftCare or email our Support team at support@shiftcare.com.