📝 Note: PRODA integration is only available on the Premium plan.
If your device is expiring soon, you need to check this article:
Step 1: Application Form
In order to authorise ShiftCare & Care Access to make submissions on your behalf to PRODA, you need to fill out the following form:
We will then make an application to the NDIA. Once we hear back from them, we will email you with your device name to allow you to proceed to step 2
Step 2: Set up the Device
Once you have received an email from us with your Device Name, follow the steps below:
Add 'NDIS API' Provider
Log in to your Proda Portal
In the top right corner of the page, click on Organisations
If your PRODA login doesn't have the Organisation registered to it, try to find your ABN using this link: https://www.abr.gov.au/business-super-funds-charities/updating-or-cancelling-your-abn/update-your-abn-details
Click this black "Continue with Digital ID" button:
Or you can also click here directly: https://auth.identity.gov.au/choose-identity-provider/selection
After you're logged in using your MyGov account:
Copy the Organisation name
Go back to your PRODA login
Try to register your organisation to link your account to the organisation
Paste the Organisation name you got from the previous step
Fill in the email address from the organisation's business details
Click on the Organisation Name you wish to connect with ShiftCare
Select Service Provider > Add Service Provider
Select the “NDIS API” from the list and then select Add Service Provider.
Setting up the device
Log into your Proda Portal
On the top Right click on Organisations
Click on the Organisation Name you wish to connect with ShiftCare
Click on B2B Devices > Register New B2B Device
Enter the B2B Device code provided to you by ShiftCare
Click Register Device
Copy the Device Activation Code by clicking on Copy to Clipboard
You will also need to note down the PRODA RA (Organisation) Field. Both are needed
Click on View Device Details
Click on Assign Device Attributes
Select CNAPI: NAPI_PROVIDER_CATALOGUE > Assign Device Attribute
Email ShiftCare back with the Device Activation Code and PRODA RA
Step 3: ShiftCare Setup
There are a number of things in ShiftCare that need to be correctly configured before activating the activation
ABN
Ensure your company's ABN is entered at Account > Settings (no spaces in ABN number)
Pricebook Configuration
Your pricebooks you are assigning to shifts that will be charged through the portal must have correct NDIS reference numbers - if you have imported your prices via our import from NDIS Guide, this will not be an issue.
Clients
Your clients must have a client type of NDIS Managed
Your clients must have their correct NDIS number in the NDIS number field
Step 4: Activating Proda Integration in ShiftCare
Once you receive the email back from ShiftCare with your Device Name and Password:
Navigate to Integrations > Browse
Locate the Proda integration and click Enable
Enter the Username and Password provided by ShiftCare
Click Authorize